Anushka Dhotre
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
10.2022 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Associate Cashier
Lambton College
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items,
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
Customer Service Specialist
Marriot International
11.2022 - 04.2023
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Implemented marketing and promotional initiatives to increase occupancy.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Customer Service Representative
Parle G Pvt. Ltd.
05.2020 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Chandralok Hotel
01.2020 - 01.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Lambton College of Applied Arts And Technology
Sarnia, ON05.2023
BBA - Bussiness
Pillai's College of Science, Commerce And Arts
Navi Mumbai, India05.2020
Skills
- Exceptional customer service skills
- Deep product knowledge in Colour, Skincare, Fragrance, and Cash areas
- Training and development of team members
- Inventory control and management
- Sampling policies and procedures
- Event and promotion awareness
- Cashier functions
Certification
- Licensed Security Guard.
- Food and safety
- First Aid/CPR Training
Languages
English
Full Professional
Timeline
Customer Service Associate Cashier
Lambton College
08.2023 - Current
Customer Service Specialist
Marriot International
11.2022 - 04.2023
Customer Service Representative
Walmart
10.2022 - Current
Customer Service Representative
Parle G Pvt. Ltd.
05.2020 - 09.2022
Customer Service Representative
Chandralok Hotel
01.2020 - 01.2021
High School Diploma -
Lambton College of Applied Arts And Technology
BBA - Bussiness
Pillai's College of Science, Commerce And Arts
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