Anupreet Kaur
Wasaga Beach,ON
Summary
Proven leader with extensive experience in staff management and customer service, notably at Tim Hortons. Excelled in workplace safety and problem-solving, enhancing operational efficiency and customer satisfaction. Skilled in cash handling and computer applications
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Tim Hortons
01.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Line Leader
Welbilt Inc.
03.2023 - 12.2023
- Supervised updating procedures for working documents such as shift reports and handovers.
- Assisted in training new employees and implementing procedural changes.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
Customer Service Representative
Ardene
05.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
College Diploma - Computer System Technician
St. Lawrence College
Kingston, ON12-2022
High School Diploma -
Sacred Heart Convent School
Punjab, India04-2020
Skills
- Workplace Safety
- Customer Service
- Computer Skills
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Problem-Solving
Languages
English
Native or Bilingual
Certification
- CPR/AED Certification
- G Driver's License
- Advanced Food Safety Certification
Timeline
Line Leader
Welbilt Inc.
03.2023 - 12.2023
Shift Supervisor
Tim Hortons
01.2023 - Current
Customer Service Representative
Ardene
05.2022 - 12.2022
College Diploma - Computer System Technician
St. Lawrence College
High School Diploma -
Sacred Heart Convent School
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