Anupama Suresh
Overview
7
7
years of professional experience
Work History
PRIMARY CASE COORDINATOR
GLOBAL EXCEL MANAGEMENT
Windsor, ON
10.2023 - Current
- Acted as a resource for information about insurance benefits and coverage for the patient, their family, and the medical facility;
- Preapprove medical tests, advise the client about the goods and services that the insurance business offers, and plan any necessary follow-ups;
- Keep track of all conversations and transactions in the claims system to ensure excellent customer support.
- Built strong and trusting rapport with clients and loved ones.
- Provided guidance and counseling services to clients in crisis situations.
- Oversaw simultaneous functions with high efficiency and accuracy.
SHIFT MANAGER
WALMART
WINDSOR, CANADA
08.2021 - 02.2024
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Responded quickly and effectively to emergency situations as they arose.
- Communicated with other shift managers to facilitate continuum of customer service.
- Assist and recruit new employees
TECHNICAL ASSISTANT
UNIVERSITY OF WINDSOR
WINDSOR, CANADA
09.2021 - 08.2022
- Helped set up audio/visual, lighting and computer components
- Assisted the professor and students during any break down
- Troubleshooting the problems if any during lectures
- Organized and attended meetings with professor
- Helped perform administration tasks and compose emails.
TECHNICAL SUPPORT EXECUTIVE
PHYKON SOLUTIONS PVT LIMITED
, INDIA
01.2021 - 07.2021
- Provided technical support to customers via phone, email and online chat.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Provided technical advice regarding the purchase of new products or services based on customer requirements.
- Ensured compliance with quality standards set by the company when providing technical support.
INTERN
TANEJA AEROSPACE AND AVIATION LIMITED
, INDIA
06.2017 - 07.2017
- Received training in various sections of the plant
- Undergone training in mechanical processes
- Worked with professionals on manufacturing parts of the aircraft
- Experienced and monitored ATC working.
Education
Master of Science - Mechanical Engineering
University of Windsor
Windsor, ON08-2022
Bachelor of Science - Aeronautical Engineering
APJ Abdul Kalam Technological University
Kerala, India 08-2020
Skills
- Interpersonal Skills
- Team Building
- Continuous Improvement
- Multitasking
- Adaptability and Flexibility
- Proficient in Microsoft office suite
- AutoCAD, Ansys and Catia
Affiliations
- Cultural head for intercollege techno cultural fest at University
Timeline
PRIMARY CASE COORDINATOR
GLOBAL EXCEL MANAGEMENT
10.2023 - Current
TECHNICAL ASSISTANT
UNIVERSITY OF WINDSOR
09.2021 - 08.2022
SHIFT MANAGER
WALMART
08.2021 - 02.2024
TECHNICAL SUPPORT EXECUTIVE
PHYKON SOLUTIONS PVT LIMITED
01.2021 - 07.2021
INTERN
TANEJA AEROSPACE AND AVIATION LIMITED
06.2017 - 07.2017
Master of Science - Mechanical Engineering
University of Windsor
Bachelor of Science - Aeronautical Engineering
APJ Abdul Kalam Technological University