Reece Stanley
Windsor
Summary
Dedicated, empathetic, and punctual individual with an excellent work ethic who is looking to expand his communicational practice at Global Excel Management. Compassionate, customer-oriented, and self-motivated individual with over 5+ years of experience in customer support.
Overview
7
7
years of professional experience
Work History
Case Coordinator- Case Management
Global Excel Management
05.2025 - Current
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Adhere to Global Excels Pillars
- Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
- Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
Customer Service Representative
Global Excel Management
10.2023 - Current
- Provide excellent service to clients
- Workflow organization
- Crisis management
- Assist with new employee development
- Assisted with Verification of coverage (VOC) projects
Business Management
Dons Caribbean Jerk
02.2022 - 10.2023
- Generate employee schedules, work assignments, and determine appropriate compensation rates.
- Hired, trained, and managed staffs, including employee development, and conducting performance evaluations.
- Leveraged catering orders by 17% through media campaigns and pop-up shops.
Media Relations Coordinator
Pennant Media Group (PMG)
01.2019 - 03.2020
- Developed press releases, pitches, and social media content
- Plan and execute events
- Workflow Organization
- Recruit and train new interns
Education
Public Relations & Event Management -
Loyalist College
Belleville, ON01.2022
Public Relations Advanced Diploma - undefined
Humber College Lakeshore
Toronto, ON01.2019
Skills
- Problem Solving
- Leadership
- Time Management
- Decision Making
- Interpersonal Skills
- Telecommunication
- Excellent verbal and written communication
- Team Oriented
- Customer Service
- Active listening strengths
- Cross-functional collaboration
- Case documentation
- Organization
- Professionalism
- Proficient computer skills
- Microsoft Office
Timeline
Case Coordinator- Case Management
Global Excel Management
05.2025 - Current
Customer Service Representative
Global Excel Management
10.2023 - Current
Business Management
Dons Caribbean Jerk
02.2022 - 10.2023
Media Relations Coordinator
Pennant Media Group (PMG)
01.2019 - 03.2020
Public Relations Advanced Diploma - undefined
Humber College Lakeshore
Public Relations & Event Management -
Loyalist College
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