Maddy mariano
Windsor,Ontario
Summary
Excellent communicator and dependable team player with a strong understanding of the insurance industry. Adept at building relationships with clients and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with a strong ability to identify potential risks and develop solutions. Results-driven professional provides clients with tailored solutions to meet their needs. Successfully establishes relationships with clients and delivers quality service. An agile individual with excellent communication and customer service skills.
Overview
6
6
years of professional experience
Work History
Primary Assistance Case Coordinator
Global Excel Management
11.2023 - Current
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
- Established trust with clients through empathetic listening and respectful engagement, fostering positive working relationships.
Sales Associate
Hudson's Bay
07.2022 - 11.2023
- Engaged customers in friendly, professional dialogue to determine needs
- Worked with fellow sales team members to achieve group targets
- Adhered to company initiatives and achieved established goals
- Developed trusting relationships with customers by making personal connections.
Sales Associate
Ardene
03.2022 - 07.2022
- Helped customers find specific products, answered questions and offered product advice
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Received and displayed product shipments on store retail shelves upon delivery
- Developed trusting relationships with customers by making personal connections
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Personal Shopper
Real Canadian Superstore
06.2021 - 03.2022
- Assisted teammates with daily tasks during peak periods
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Scanned items when pulling from shelves to update system stock information
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Identified customer needs by asking questions and advising on best solutions.
Cashier
Real Canadian Superstore
08.2019 - 06.2021
- Worked closely with front-end staff to assist customers
- Helped with purchases and signed customers up for rewards program
- Learned roles of other departments to provide coverage and keep store operational
- Used suggestive selling techniques to promote add-on sales
- Answered customer questions and provided store information.
Receptionist
International Auto Refinishing
10.2018 - 08.2019
- Greeted incoming guests and directed individuals to appropriate personnel
- Anticipated guest needs, delivering exceptional customer service to exceed expectations
- Answered questions regarding company pricing and policies
- Treated visitors with friendly, approachable attitude
- Scheduled appointments and documented updates in scheduling software
- Helped guests with individual needs, offering information and assistance with issues.
Education
Bachelor of Arts - Psychology
University of Windsor
Windsor, ON05.2025
Skills
- Case Documentation
- Excellent communication abilities
- Active listening strengths
- Quality Assurance
- Interpersonal abilities
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Creative Thinking
Accomplishments
- 'Exceptional Customer Service' award from the Real Canadian Superstore (2019)
Timeline
Primary Assistance Case Coordinator
Global Excel Management
11.2023 - Current
Sales Associate
Hudson's Bay
07.2022 - 11.2023
Sales Associate
Ardene
03.2022 - 07.2022
Personal Shopper
Real Canadian Superstore
06.2021 - 03.2022
Cashier
Real Canadian Superstore
08.2019 - 06.2021
Receptionist
International Auto Refinishing
10.2018 - 08.2019
Bachelor of Arts - Psychology
University of Windsor
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