Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anup Dhaliwal

Calgary,AB

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Teacher

Providence Child Development Centre
08.2019 - Current

•Plan and Implement programs following Alberta Education ECS guidelines

• Provide developmentally appropriate and engaging learning opportunities to special education children in a vibrant play-based program

• Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.

• Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.

• Provide written reports and updates relating to the children’s progress and goals as described in their Individualized Program Plans( IPP’S)

• Supervise and lead a team of paraprofessionals, providing clear direction and setting high expectations

•Coordinate and lead weekly team meetings to review student progress and to plan and prepare educational materials for the classroom

•Consult with therapists about strategies to implement in the classroom

  • Participated in parent teacher conference to discuss developments of students and increase support.

Sales and Marketing Manager

Smooch Cosmetics
06.2017 - 01.2024
  • Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Conducted market research to identify new business opportunities and stay ahead of industry trends.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Improved brand visibility with well-executed promotional campaigns and engaging social media content.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Launched innovative products with strategic marketing plans that generated significant buzz within target markets.
  • Organized promotional events and interacted with community to increase sales volume.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed cross-functional teams to execute successful product launches and marketing initiatives.
  • Managed accounts to retain existing relationships and grow share of business.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Beauty Advisor

Shoppers Drug Mart
07.2010 - 10.2019
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Fostered a welcoming environment by greeting clients upon arrival of consultations or service appointments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Trained new staff in product knowledge and customer service protocols.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Collaborated with marketing department on social media campaigns, providing engaging content featuring beauty tips and product highlights.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Teacher

Rocky View Schools
09.2018 - 06.2019

• Fulfill both short and long term substitute assignments across all subject areas, effectively teaching students of varied academic/age levels (grades K-12) and diverse backgrounds.

  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Registered student progress and attendance on database to enable tracking history and maintain accurate records.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.

Customer Relations Representative

Air Canada
03.2014 - 01.2015
  • Resolved associate, tool and service delivery issues revealed by statistical reports and customer feedback.
  • Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Streamlined communication channels for improved customer relationships and increased loyalty.
  • Communicated with customers to assess and address individual needs, providing timely and quality support as needed.


Education

Bachelor of Education - Education

University of Calgary
Calgary, AB
04.2018

Bachelor of Communication - Journalism

Mount Royal University
Calgary, AB
04.2014

Skills

  • Marketing Strategy Development
  • Internal Communications
  • Campaign Development
  • Staff Management
  • Cross-Channel Marketing
  • Operations Management
  • Public Speaking
  • Sales expertise
  • Teamwork and Collaboration
  • Effective Organization
  • Adobe Creative Suite and Canva
  • Photography and Videography

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Limited Working

Timeline

Teacher

Providence Child Development Centre
08.2019 - Current

Teacher

Rocky View Schools
09.2018 - 06.2019

Sales and Marketing Manager

Smooch Cosmetics
06.2017 - 01.2024

Customer Relations Representative

Air Canada
03.2014 - 01.2015

Beauty Advisor

Shoppers Drug Mart
07.2010 - 10.2019

Bachelor of Education - Education

University of Calgary

Bachelor of Communication - Journalism

Mount Royal University
Anup Dhaliwal