Anuj Mistry
Kitchener,ON
Summary
Energetic professional with 5+ years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Overview
6
6
years of professional experience
Work History
Operations Team Leader
Walmart Canada Logistics
Mississauga, ON
04.2022 - 08.2023
- Responsible for supervised daily distribution center (DC) operations including scheduling, hiring and training of DC Associates. Oversees day to day DC functions in shipping department.
- Prioritized daily workflow to ensure customer requirements are met.
- Plan and schedules DC personnel to ensure proper staffing in order to receive, order fill or ship products in a productive, safe and cost-efficient manner.
- Conducts daily start-up meetings, organizes daily assignments/workload to associates and assigns duties accordingly. Establishes or adjusts work assignments to meet daily operations procedures.
- Ensuring that product were received and orders are filled and shipped to the stores in a timely manner to maximize customer service.
- Maintained time and attendance, productivity and quality records daily. Prepared and generated the daily productivity reports (TPR) to management. Monitors and reports on the key performance indicators (KPI's).
- Generated reports e.g., Manpower assessment tool, Forecasting and TPR calculation tools detailing operational performance as compared to targets.
- Trained associates in the proper execution of standard operating procedures (SOP’s). Implemented and ensuring they are follow, and verifies the accuracy and completeness of all records/documentation activities within the work group.
- Participated in the selection of DC operation associates; implements departmental training and job activities; initiates plan to motivate associates; administers performance management (Coaching and Accountability) including the annual review process; provides development and training in all functional areas.
- Promoted a positive, inclusive work environment through effectively communicating and interpreting company policies for associates; coaching and counseling, responding to general inquiries, analyzing and resolving work problems in a timely manner and in accordance with company policies.
- Maintained employment related programs and procedures, including health and safety and housekeeping programs, and cultural programs in order to ensure compliance with the relevant legislation and company policy.
Support Manager
Walmart Canada
Waterloo, ON
08.2020 - 04.2022
- Monitored the overall flow of the backroom to identify process and execution breakdowns and address accordingly.
- Assisted salaried managers with leading the daily backroom operations, distributing and coordinating backroom activities related to receiving and the flow of the merchandise through the sales floor.
- Ensuring Receiving area is set and prepared for daily deliveries.
- Ensuring cold chain is maintained for refrigerated and frozen receiving and stocking.
- Ensuring all cases are binned, all skids are stable/wrapped and all picks are completed dial.
- Ensuring al high ticket merchandise is secured, all doors and lockups are secured when not in use and completing daily audits as per policies.
- Supported task teams on execution as required.
- Provided training, coaching and offering feedback to associates.
- Contributed to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure.
- Identified metrics that are below plan and create action plans to address them throughout shift.
- Reviewed and actioned the reports at specific times during shift. e.g., 3 Day Old Report, Warehouse Receiving, Inventory Adjustment Report, and Markdowns to zero.
- Acting as Assistant Manager in absence of Management Associate.
Customer Experience Department Manager
Walmart Canada
Thunder Bay, ON
09.2017 - 08.2020
- Assigning associates to areas of the salesfloor in partnership with the respective salaried Manager.
- Lead and managed a team of 50 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Directed staff members to ensure accurate stocking, pricing, rotation of products and promotional displays.
- Conducted regular reviews of store policies regarding cleanliness, waste disposal, temperature control and other related procedures.
- Enforced safety rules and other policies to protect employees and minimize company liability.
Education
Post-Grad Diploma - Embedded Systems
Confederation College of Applied Arts And Technology
Thunder Bay, ON06.2019
Bachelor of Science - Electronics Engineering
BVM
INDIA06.2016
Skills
- Supply Chain Operations
- Inventory Control
- Planning
- Leadership
- Communication
- Problem solving
- Customer service
- Team building
- Interpersonal
- Workforce planning
- Microsoft Office
- Decision making
Timeline
Operations Team Leader
Walmart Canada Logistics
04.2022 - 08.2023
Support Manager
Walmart Canada
08.2020 - 04.2022
Customer Experience Department Manager
Walmart Canada
09.2017 - 08.2020
Post-Grad Diploma - Embedded Systems
Confederation College of Applied Arts And Technology
Bachelor of Science - Electronics Engineering
BVM
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