Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Disclaimer
Certification
Languages
References
Timeline
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ANUDEEP RYALI

ANUDEEP RYALI

Burnaby,BC

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Support Executive

Heritage Service Group Canada
Burnaby, BC
07.2023 - Current
  • Provided technical advice regarding the purchase of new products or services based on customer requirements.
  • Ensured compliance with quality standards set by the company when providing technical support.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Resolved record-breaking backlog of support tickets following major system malfunction.
  • Performed regular maintenance checks on customer systems to ensure optimal performance.

System Administrator

IBM/KYNDRYL
Hyderabad, INDIA
12.2021 - 09.2022
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Created user accounts and managed access rights for users.
  • Implemented security measures such as firewalls, antivirus programs.
  • Granting of permissions to perform a specific task (such as to view, create, or modify a file) to different teams or explicit users through role-based access control in Red Hat Ansible Automation Platform.
  • Handling tickets and addressing concerns from clients, resolving them promptly using ServiceNow.
  • Installed and maintained firewalls to secure on-site and cloud-based hardware against unwanted intrusions.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.

Education

Advanced Diploma - Cyber Security And Ethical Cyber Piracy

Kensley College
Montreal
12-2023

Bachelor Degree - Computer Science Engineering (B.Tech)

Gitam(Deemed To Be University)

Skills

  • C/C
  • Python , HTML
  • Java basics
  • Linux Distros
  • Kali Linux
  • NIST/PCI-DSS Concepts
  • Qualys VMDR
  • Firewall/IDS/IPS/Pfsense
  • Network Security
  • System Maintenance
  • System Optimization
  • Customer Support
  • Help Desk Software

Accomplishments

  • Participated in National Cadet Corps (NCC) Annual Training Camps from 08-01-2013 to 17-01-2013 & 08-07-2013 to 17-07-2013.
  • Participated in Japan Karate Shotokai- Karate Championship 2011
  • Participated in Maars International Spelling Bee School championship 2013
  • Participated in Ethical Hacking workshop at IIT Hyderabad organized by WAC|2019
  • Participated in Internet of things workshop at BITS Hyderabad organized by WAC|2020

Hobbies and Interests

  • Reading books
  • Exploring current technologies
  • Playing a range of sports like Volleyball,Badminton & Cricket.
  • Playing video games.
  • Listening to Podcasts.
  • Watching and as well as analysing movies and tv series.

Disclaimer

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Certification

  • ISC2 Certified in Cybersecurity (CC)
  • Qualys Vulnerability Management Foundation
  • Certified Ethical Hacker (CEH)

Languages

English
Professional
Hindi
Professional

References

References available upon request.

Timeline

Technical Support Executive

Heritage Service Group Canada
07.2023 - Current

System Administrator

IBM/KYNDRYL
12.2021 - 09.2022

Advanced Diploma - Cyber Security And Ethical Cyber Piracy

Kensley College

Bachelor Degree - Computer Science Engineering (B.Tech)

Gitam(Deemed To Be University)

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ANUDEEP RYALI