Meghan Robitaille
Hammond
Summary
Experienced and dependable Customer Service Representative and Administrative Professional with over 12 years of experience delivering exceptional service in fast-paced environments. Known for strong organizational skills, attention to detail, and a warm, people-first approach. Proven ability to manage administrative processes, resolve customer issues, and support operations through expert multitasking and communication.
Overview
16
16
years of professional experience
Work History
Customer Service Representative /Office Administrator
Heritage Service Group
06.2013 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Process and manage work orders, invoices, and service calls across multiple branches
- Maintain accurate digital records and assist with account coordination using CRM software
Supervisor
Tim Hortons
09.2009 - 06.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Ontario College Certificate - Developmental Psychology
Algonquin College
Ottawa, None05-2013
Skills
- Customer Service & Conflict Resolution
- Microsoft Office Suite & CRM Software
- Invoicing, Work Order Management
- Verbal & Written Communication
- Attention to Detail & Organization
- Multitasking in Fast-Paced Settings
- Empathy, Patience & Problem Solving
Languages
English
Full Professional
French
Elementary
Timeline
Customer Service Representative /Office Administrator
Heritage Service Group
06.2013 - Current
Supervisor
Tim Hortons
09.2009 - 06.2013
Ontario College Certificate - Developmental Psychology
Algonquin College
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