Detail-oriented and highly organized Administrative Professional with 9+ years of experience in office administration, compliance coordination, and client services. Skilled in coordinating cross-functional teams, managing regulatory tasks, and ensuring smooth workflow in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Heritage Service Group
11.2024 - Current
Coordinate administrative operations for 70+ office staff and 500+ employees nationwide.
Manage calendars, travel arrangements, event coordination, uniform distribution, and office supply inventory across branches.
Handle the creation and distribution of COIs (Certificates of Insurance), WCB and WSIB letters.
Maintain and update compliance platforms such as Avetta, ISN, and Comply Works for all company branches.
Process vendor setup documentation including EFT and banking forms; ensure accurate entry into internal systems.
Communicate with new regulators and clients to review updated codes of conduct and compliance expectations.
Book technical training, safety certifications, and other required courses for field technicians.
Track and tag office equipment and assets to support internal audits and inventory accuracy.
Assist the Health and Safety Committee with scheduling, documentation, and adherence to internal safety protocols.
Liaise with vendors and internal teams to support procurement and operational continuity across Canada.
Administrative Assistant
The CODE Initiative (Canada)
01.2024 - 05.2024
Recorded meeting minutes and organized agendas for team discussions.
Organized and maintained historical documents and archives to have data organized. Filed and retrieved documents and reference materials.
Coordinated in recruitment of volunteers to finish the process easier and sooner.
Handled incoming queries on Square Space and processed orders.
Conducted research, and compiled data to assist R&D section.
Prepared reports with specific data sets, including annual performance metrics to report to CEO.
Communicated with volunteers to organize classes and orientation sessions.
Office Administrator/Client Advisor Supervisor
AriaMedTour
05.2016 - 07.2023
Handled general administrative and clerical support; prepared timesheets, expense reports, and prepared correspondence.
Maintained work-in-progress payables and finance report for ongoing projects.
Gave online consultation to Russian, Persian and English speaking patients to have a better choice of doctors and procedures.
Coordinated patient treatment and helped patients to overcome the language barrier.
Managed patient logistics, ensuring a tailored travel experience.
Ensured customer satisfaction and maintained a harmonious work environment at the same time.
Managed market research for Russian section.
Assigned tasks to each client relation specialist for efficient distribution and supported team.
Handled cash and online payments, maintained accurate financial records.
Concluded sales transactions and managed business-to-consumer agreements.
Recruited Russian-speaking interpreters and managed their internship program.
Coordinated with digital marketing department to produce new content in social media channels and translated texts from Persian to English and Russian.
Set SEO system of Russian website trough WordPress.
Education
MOA -
Vancouver Career College
Canadian WHMIS 2015 (2024 Edition) - undefined
Safe And Certified
First Aid & CPR/AED - undefined
Canadian Red Cross
M.A. - Teaching Russian Language
State University of Russia
Skills
Proficient in MS office, Google apps and spreadsheets
Fluent in English, Persian and Russian
Excellent administration and organizational skills, time management techniques
Possesses professional problem-solving experience
Strong data entry, SAP and CRM Software skills
Possess excellent communication and interpersonal skills
Ability to multi-task in a fast-paced work environment by prioritizing tasks
Flexible team player, as-well-as a self-motivated person
Familiar with third party websites like Avetta, ISN, and Comply Works
Well experienced in Regulatory Compliance & Policy Adherence
Accomplishments
Maintained a 98.5% customer satisfaction rate through efficient service delivery.
Contributed to employee satisfaction improvement through HR systems support.
Reduced office supply expenses by 10% annually through cost-saving initiatives.
Developed a data system managing 3000+ entries, improving access and accuracy.
Organizational and Administrative Skills
Conducted business operations and meetings; created B2B contracts maintaining confidentiality and security of all files.
Handled both English and Russian online consulting system, assisted in Arabic department reconciliation and offered solutions for the bugs.
Invoiced and maintained financial records, managed payment and invoices for other consultants.
Managed contract documents and price negotiations with costumers and service providers.
Organized files and entered data from the past month for easy retrieval and record-keeping.
Assisted the manager in employee calendar management, travel arrangements, and meeting minutes.
Assisted in event management and scheduling meetings, anticipating needs of each event.
Customer Service Representative /Office Administrator at Heritage Service GroupCustomer Service Representative /Office Administrator at Heritage Service Group