Summary
Overview
Work History
Education
Skills
Accomplishments
Organizational and Administrative Skills
Timeline
AdministrativeAssistant

Amy Safaee

Burnaby,BC

Summary

Detail-oriented and highly organized Administrative Professional with 9+ years of experience in office administration, compliance coordination, and client services. Skilled in coordinating cross-functional teams, managing regulatory tasks, and ensuring smooth workflow in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Heritage Service Group
11.2024 - Current
  • Coordinate administrative operations for 70+ office staff and 500+ employees nationwide.
  • Manage calendars, travel arrangements, event coordination, uniform distribution, and office supply inventory across branches.
  • Handle the creation and distribution of COIs (Certificates of Insurance), WCB and WSIB letters.
  • Maintain and update compliance platforms such as Avetta, ISN, and Comply Works for all company branches.
  • Process vendor setup documentation including EFT and banking forms; ensure accurate entry into internal systems.
  • Communicate with new regulators and clients to review updated codes of conduct and compliance expectations.
  • Book technical training, safety certifications, and other required courses for field technicians.
  • Track and tag office equipment and assets to support internal audits and inventory accuracy.
  • Assist the Health and Safety Committee with scheduling, documentation, and adherence to internal safety protocols.
  • Liaise with vendors and internal teams to support procurement and operational continuity across Canada.

Administrative Assistant

The CODE Initiative (Canada)
01.2024 - 05.2024
  • Recorded meeting minutes and organized agendas for team discussions.
  • Organized and maintained historical documents and archives to have data organized. Filed and retrieved documents and reference materials.
  • Coordinated in recruitment of volunteers to finish the process easier and sooner.
  • Handled incoming queries on Square Space and processed orders.
  • Conducted research, and compiled data to assist R&D section.
  • Prepared reports with specific data sets, including annual performance metrics to report to CEO.
  • Communicated with volunteers to organize classes and orientation sessions.

Office Administrator/Client Advisor Supervisor

AriaMedTour
05.2016 - 07.2023
  • Handled general administrative and clerical support; prepared timesheets, expense reports, and prepared correspondence.
  • Maintained work-in-progress payables and finance report for ongoing projects.
  • Gave online consultation to Russian, Persian and English speaking patients to have a better choice of doctors and procedures.
  • Coordinated patient treatment and helped patients to overcome the language barrier.
  • Managed patient logistics, ensuring a tailored travel experience.
  • Ensured customer satisfaction and maintained a harmonious work environment at the same time.
  • Managed market research for Russian section.
  • Assigned tasks to each client relation specialist for efficient distribution and supported team.
  • Handled cash and online payments, maintained accurate financial records.
  • Concluded sales transactions and managed business-to-consumer agreements.
  • Recruited Russian-speaking interpreters and managed their internship program.
  • Coordinated with digital marketing department to produce new content in social media channels and translated texts from Persian to English and Russian.
  • Set SEO system of Russian website trough WordPress.

Education

MOA -

Vancouver Career College

Canadian WHMIS 2015 (2024 Edition) - undefined

Safe And Certified

First Aid & CPR/AED - undefined

Canadian Red Cross

M.A. - Teaching Russian Language

State University of Russia

Skills

  • Proficient in MS office, Google apps and spreadsheets
  • Fluent in English, Persian and Russian
  • Excellent administration and organizational skills, time management techniques
  • Possesses professional problem-solving experience
  • Strong data entry, SAP and CRM Software skills
  • Possess excellent communication and interpersonal skills
  • Ability to multi-task in a fast-paced work environment by prioritizing tasks
  • Flexible team player, as-well-as a self-motivated person
  • Familiar with third party websites like Avetta, ISN, and Comply Works
  • Well experienced in Regulatory Compliance & Policy Adherence

Accomplishments

  • Maintained a 98.5% customer satisfaction rate through efficient service delivery.
  • Contributed to employee satisfaction improvement through HR systems support.
  • Reduced office supply expenses by 10% annually through cost-saving initiatives.
  • Developed a data system managing 3000+ entries, improving access and accuracy.

Organizational and Administrative Skills

  • Conducted business operations and meetings; created B2B contracts maintaining confidentiality and security of all files.
  • Handled both English and Russian online consulting system, assisted in Arabic department reconciliation and offered solutions for the bugs.
  • Invoiced and maintained financial records, managed payment and invoices for other consultants.
  • Managed contract documents and price negotiations with costumers and service providers.
  • Organized files and entered data from the past month for easy retrieval and record-keeping.
  • Assisted the manager in employee calendar management, travel arrangements, and meeting minutes.
  • Assisted in event management and scheduling meetings, anticipating needs of each event.

Timeline

Administrative Assistant

Heritage Service Group
11.2024 - Current

Administrative Assistant

The CODE Initiative (Canada)
01.2024 - 05.2024

Office Administrator/Client Advisor Supervisor

AriaMedTour
05.2016 - 07.2023

Canadian WHMIS 2015 (2024 Edition) - undefined

Safe And Certified

First Aid & CPR/AED - undefined

Canadian Red Cross

M.A. - Teaching Russian Language

State University of Russia

MOA -

Vancouver Career College
Amy Safaee