Ansu Mariyam Sunny
Oshawa,India
Summary
Dynamic professional with a proven track record in enhancing online presence and fostering positive work environments. Expert in customer service and project management. Skilled in relationship building and problem-solving, I excel in driving results through innovative strategies and effective communication. Skilled in building relationships, driving sales, and providing exceptional customer service.Proven ability to effectively communicate with diverse audiences and exceed sales targets. Ready to utilize my skills to drive growth and success for your team.
Overview
5
5
years of professional experience
Work History
Front of House Supervisor
Vazhiyoram Restaurant
Oshawa, ON
08.2024 - Current
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
- Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Set and oversaw weekly and special event menu plans.
Communication Officer
Industrus Technologies
Kerala , India
06.2021 - 06.2024
- Managed social media platforms, increasing engagement and fostering positive online presence.
- Streamlined public relations efforts, resulting in increased media coverage and brand awareness.
- Assisted human resources department in developing employee communication strategies that fostered a positive work environment and strong company culture.
- Increased website traffic through search engine optimization techniques targeting relevant keywords related to the organization''s products or services.
- Provided timely support in maintaining the company website, ensuring accurate information is accessible and up-to-date for all stakeholders.
- Supported public relations managers with writing, researching and preparation of materials
Teacher
Nicholson Syrian Girls Higher Secondary School
Kerala , India
06.2019 - 03.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Created and developed lesson plans to meet students' academic needs.
- Created lessons and online testing materials to facilitate remote learning.
Education
Bachelor Of Engineering Technology - Engineering
Believers Church Caarmel Engineering College
Kerala, India 05.2019
Higher Secondary Education - Science
Nicholson Syrian Girls Higher Secondary School
Kerala,India 03.2015
HIGH SCHOOL -
Believers Church Residential School
Kerala, India 03.2013
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Team Collaboration
- Scheduling
- Verbal and written communication
- Administrative Skills
- Office Organization
- Work Prioritization
- Initiative-taking
- Project Management
- Problem-Solving
- Microsoft Office
- Relationship Building
- Documentation And Reporting
Intership
Ernakulam | Internet of Things
- Home Automation
- Raspberry Pi
- Automated Detection
- Connection of devices and switching
- BSNL | Communication
- Communication Systems
- Satellite Communication
- Full and Half duplex systems
- Generations of Communications
- Keltron | Electrical Applications
- Transformers
- Household power distribution
- Wiring
Availability
Full Time
Reference
Available on request
Timeline
Front of House Supervisor
Vazhiyoram Restaurant
08.2024 - Current
Communication Officer
Industrus Technologies
06.2021 - 06.2024
Teacher
Nicholson Syrian Girls Higher Secondary School
06.2019 - 03.2021
Bachelor Of Engineering Technology - Engineering
Believers Church Caarmel Engineering College
Higher Secondary Education - Science
Nicholson Syrian Girls Higher Secondary School
HIGH SCHOOL -
Believers Church Residential School