ANNIE PHANEUF

• Drove excellent customer service through coaching, role modeling, and incorporating customer feedback to reinforce and improve quality of service.
• Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
• Maintained clean and welcoming environment, adhering to health code regulations at all times.
• Trained new staff members in front-of-house procedures, contributing to a well-prepared team.
• Worked closely with kitchen staff to uphold food safety standards while delivering excellent culinary experiences.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.

• Unlocking, and locking club house included security system, open/close cash floats for bar and restaurant, open/close computer systems.
• Oversaw club house operations, preparations for reservations and supervising staff.
• Organized, managed, and ensured proper stock of restaurant and bar areas, including daily count and inventory of alcohol, beer fridge, bar fridge and non-alcoholic beverages are compiled for ordering.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained a clean, safe, and organized club house environment to enhance customer experience.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Enhanced customer satisfaction by developing and implementing creative menu plans tailored to client preferences.

Daily inspections of all units on site ensuring compliance with safety regulations, and standards are being met, and followed to reduce injury risks.

• Enhanced workplace safety by conducting regular inspections and implementing effective hazard control measures.
• Maintained compliance with OSHA regulations by ensuring proper documentation, reporting, and recordkeeping.
• Reduced accident rates through comprehensive risk assessments and proactive recommendations for improvements.
• Increased employee awareness of safety practices by delivering engaging training sessions and workshops.
• Organize, supervise, chair all safety meetings.
• Promoted a culture of continuous improvement in safety performance through ongoing communication and feedback mechanisms.

• Collaborated with other handymen to complete larger projects efficiently while ensuring high-quality results for the clients.
• Improved client satisfaction by providing timely and quality handyman services for various home repairs.
• Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
• Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
• Painted surfaces using brushes, spray guns, and paint rollers.
• Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
• Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
• Conducted thorough inspections of completed work sites to confirm adherence to safety standards and client expectations before leaving the premises.