Elijah Holley
Ottawa,ON
Summary
Proven leader with extensive experience in operations management and customer service, notably at Lone Star Texas Grill. Excelled in staff development and process improvement, enhancing team productivity and customer satisfaction. Skilled in strategic planning and problem-solving, demonstrating a keen attention to detail and the ability to motivate employees for peak performance.
Overview
3
3
years of professional experience
Work History
Supervisor
Lone Star Texas Grill
10.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Crew Member Team Leader
The Beach Shack Ottawa
04.2022 - 09.2022
- Serving Customers: Take orders, serve snacks and drinks, and ensure customers are happy.
- Keeping the Shack Clean: Wipe tables, restock items, and keep the area tidy.
- Handling Cash and Payments: Use the register to take payments and give change.
- Stocking Supplies: Make sure we never run out of snacks, drinks, or other essentials.
- Answering Questions: Help customers with directions, menu details, or other beach-related queries.
Education
Master of Science - Aviation Management
Algonquin College
Ottawa, None04-2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Process monitoring and improvement
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- fostered a positive work environment by addressing employee concerns and organizing team-building activities, resulting in improved retention rates.
Languages
English
Native or Bilingual
Hindi
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor
Lone Star Texas Grill
10.2022 - Current
Crew Member Team Leader
The Beach Shack Ottawa
04.2022 - 09.2022
Master of Science - Aviation Management
Algonquin College
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