Automotive professional with strong commitment to quality service and customer satisfaction. Skilled in repairing a wide range of vehicle issues, ensuring optimal performance. Reliable team player known for adaptability and achieving results in dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Automotive Service Technician Apprentice
Carling Motors (Mazda/Volvo)
01.2024 - Current
Completed basic repair work daily
Assisted licensed technicians with larger jobs
Maintained a 130% efficiency rate (Actual VS Flagged hours)
Effectively used the “TruVideo” platform to inform customers of recommended repairs and guided customers through multi point inspections through videos.
Effectively used CDK Drive platform to complete work orders and process recommended work requests
Maintained a clean and organized environment and tool area
Accurately stored and requested parts for warranty and regular work
Tire, Brake, and Alignment Technician
KalTire
01.2023 - 01.2024
Performed tire changeovers and swaps
Recommended and sold required repairs to customers
Successfully improved customer satisfaction with repairs
Completed accurate vehicle alignments
Performed varying repairs on customers vehicles
Completed maintenance interval services on vehicles
Performed test drives and successfully diagnosed any problems
Assisted licensed mechanics in daily work
Fast Food Manager
Wendy's
01.2021 - 01.2023
Organized an overall staff of around 25 crew members
Completed all paperwork and banking required each morning
Used ordering system to ensure store stock level was sufficient for the days needed
Ensured the highest quality of products was provided to customers
Resolved customer complaints and concerns when such arose
Maintained a high standard of customer satisfaction
Built several strong team and customer relationships
Ensured health and safety restrictions were strictly followed
Customer Service Representative
Farm Boy
01.2019 - 01.2021
Built and strengthened customer relationships
Handled and monitored cash flow in and out of store
Maintained high levels of customer service
Operated machinery in multiple departments safely and sanitarily
Used multiple systems to procure over 300+ product units daily based on need and demand of customers
Maintained excellent accuracy through daily tasks such as inventory count, cash count, and waste count.
Managed cash register operations, ensuring accurate transactions and maintaining balanced drawers.
Education
High School -
Notre Dame High School
Ottawa, ON
01.2021
Skills
Reliable
Hard worker
Works well independently and as a team member
Responsible and punctual worker
Excellent communicator and active listening skills
Organized
Pays attention to detail
Own toolbox with most needed tools stocked
Languages
English
Native or Bilingual
French
Elementary
Certification
Registered 310s apprentice
Certificate of Completion of the Manufacturing Essentials Certification Program, Excellence in Manufacturing Consortium, 2019
Valid “G” Level Driver’s License with own reliable vehicle