ANNE JENEL CANDELARIA
Mississauga
Summary
Experienced with delivering compassionate care and support to clients. Uses effective communication to ensure clients' needs are met and their well-being is prioritized. Knowledge of personal care techniques and patient safety practices.
Overview
9
9
years of professional experience
Work History
PSW Student Trainee
Agecare Cawthra Gardens LTC
11.2024 - 01.2025
- Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
- Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
- Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
Customer Service Representative
Rogers Media, Inc.
08.2022 - 04.2024
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Update account information to maintain customer records
- Respond to customer requests for products, services, and company information
Team Manager
Alorica Teleservices Inc.
05.2018 - 07.2022
- Applied strong and engaging leadership talents and problem-solving skills to maintain team good performance and effective workflows
- Interviewed, hired, and trained new employees for production positions
- Achieved results by working with staff to meet established targets
- Maintained compliance with company policies, objectives, and communication goals
- Monitored workflow to improve employee time management and increase productivity
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
Team Lead Support
Alorica Teleservices Inc.
10.2017 - 05.2018
- Recognized escalation needs and connected customers with advanced support staff
- Cross-trained and provided backup support for organizational leadership
Customer Service Representative
Alorica Teleservices Inc.
01.2017 - 10.2017
- Provided great customer experience while providing long term resolution for the customer
- Responded to customer requests for products, services and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Online Casino Dealer
Hobbywing Solutions Inc.
08.2015 - 04.2016
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards
Education
Personal Support Worker Certification Course - Health Care Administration
Alpha Career College
01-2025
High School Diploma -
Esteban Abada High School
01.2011
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Compassionate care
Languages
English
Full Professional
Timeline
PSW Student Trainee
Agecare Cawthra Gardens LTC
11.2024 - 01.2025
Customer Service Representative
Rogers Media, Inc.
08.2022 - 04.2024
Team Manager
Alorica Teleservices Inc.
05.2018 - 07.2022
Team Lead Support
Alorica Teleservices Inc.
10.2017 - 05.2018
Customer Service Representative
Alorica Teleservices Inc.
01.2017 - 10.2017
Online Casino Dealer
Hobbywing Solutions Inc.
08.2015 - 04.2016
High School Diploma -
Esteban Abada High School
Personal Support Worker Certification Course - Health Care Administration
Alpha Career College
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