Teonya Laidley
Hamilton,ON
Summary
I am a Compassionate Personal Support Worker who has gained experience in providing care to individuals with disabilities, chronic illnesses and cognitive impairment. My strengths include listening skills, empathy and patience, combined with practical knowledge of personal hygiene assistance, meal preparation and housekeeping tasks. Have made significant impact on my residents and fellow co-workers by providing high quality work . I am a Highly-motivated employee with desire to take on new challenges. I posses a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
PSW Student
Queens Garden LTC Residence
Hamilton , Ontario
2024.07 - Current
- Provided personal care assistance and support to clients, including bathing, dressing, grooming, toileting and mobility.
- Assisted clients with activities of daily living such as eating, drinking and feeding.
- Provided emotional support to clients while encouraging independence.
- Monitored changes in the residents condition and reported any concerns immediately to Preceptor and registered staff.
- Provided companionship to residents by engaging in conversations about current events and past experiences.
- Respected privacy of all residents at all times while providing quality care services.
- Ensured compliance with applicable laws, regulations and standards related to PSW role.
- Followed safe lifting and transferring techniques to transport residents.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Assisted clients with maintaining good personal hygiene.
- Helped residents get in and out of beds and wheelchairs.
- Built strong and trusting rapport with residents and loved ones.
- Contributed to case reviews of residents status and progress.
- Attended various team meeting contributing to overall health of residents.
Customer Service Representative
Money Mart
Hamilton , ON
2014.01 - 2017.08
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns while maintaining a calm and friendly demeanor.
Education
PSW - Personal Support Worker
Anderson College of Healthcare,Business And IT
Hamilton, ON2024-08
Skills
- Emotional Support
- Mobility Assistance
- Personal Hygiene Assistance
- Palliative Care
- ADL Assistance
- Compassionate client care
- Patient Companionship
- Documentation
- Problem-Solving
- First aid and safety
- Hoyer Lifting Equipment
- COVID-19 Safety Policies
- Respectful and Compassionate
- Strong Ethics
- Direct Patient Care
- Dependable and Responsible
- Multitasking and Organization
- Time Management
- PPE Usage
- Behavior redirection
- Vital signs monitoring
Timeline
PSW Student
Queens Garden LTC Residence
2024.07 - Current
Customer Service Representative
Money Mart
2014.01 - 2017.08
PSW - Personal Support Worker
Anderson College of Healthcare,Business And IT
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