ANNANYA VARMAN
Vancouver
Summary
- Customer-focused retail professional with 1+ years of experience in store operations, inventory management, and merchandising.
- Known for reliability, adaptability, and delivering exceptional service in fast-paced retail environments.
- Committed to maintaining store standards and supporting team success
Overview
4
4
years of professional experience
Work History
Store Associate
Lucky's Exotic Bodega
08.2024 - 05.2025
- Processed 80+ daily cash, credit, and digital transactions with 100% accuracy using POS systems; ensured smooth checkouts and balanced registers each shift
- Delivered excellent service to 50+ customers per shift by answering product questions, maintaining a welcoming store atmosphere, and resolving issues promptly
- Assisted customers with detailed product knowledge, providing personalized recommendations that enhanced purchase decisions for 30+ shoppers daily
Customer Support Associate
JC Carbon Cleaning
09.2023 - 12.2023
- Built strong rapport with a diverse customer base by adapting communication styles, leading to increased customer satisfaction and repeat engagement
- Improved online chat support efficiency by prioritizing peak-hour queries and creating quick-response templates for common issues
Customer Support Associate
The Optical Store
01.2023 - 05.2023
- Created standardized email and chat templates, cutting response times by 25% while maintaining personalized, accurate customer communication
- Analyzed customer feedback to improve processes, address recurring issues, and develop detailed troubleshooting guides for future use
Administrative Assistant
MoMagic Technologies
05.2021 - 05.2022
- Handled 100+ daily customer interactions via phone, email, and chat with under 2-minute average response time, ensuring prompt issue resolution
- Created a customer issue tracking process using JIRA, reducing tickets by 30% and boosting first-contact resolution to 90%, improving service efficiency
Education
PG Diploma - Cybersecurity (Canadian Context)
Sault College of Arts & Science
01.2023
Bachelor of Technology - Electronics & Communication
AKTU
01.2019
Skills
- Exceptional Customer Service & Engagement
- Fast & Accurate POS and Cash Handling
- Visual Merchandising & Product Presentation
- Inventory Management & Stock Replenishment
- Team Collaboration in High-Pace Environments
- Time management & multitasking
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Store Associate
Lucky's Exotic Bodega
08.2024 - 05.2025
Customer Support Associate
JC Carbon Cleaning
09.2023 - 12.2023
Customer Support Associate
The Optical Store
01.2023 - 05.2023
Administrative Assistant
MoMagic Technologies
05.2021 - 05.2022
Bachelor of Technology - Electronics & Communication
AKTU
PG Diploma - Cybersecurity (Canadian Context)
Sault College of Arts & Science
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