Ankit Patel
Brampton,ON
Summary
Customer service professional with over 20 years of experience in high-volume, public-contact environments, including ride-sharing and retail. Achieved consistent satisfaction ratings exceeding 98% by providing courteous and accessible service to diverse customers, including those with disabilities. Holds an Ontario Class G Driver's License with a flawless driving record and extensive knowledge of GTA roads and transit systems. Committed to supporting TTC's mission of delivering safe and reliable public transit services.
Overview
13
13
years of professional experience
Work History
Package Handler
UPS
Caledon, Ontario
11.2024 - Current
- Collaborated with movers to ensure safe loading of large equipment and prevent accidents.
- Managed inventory and executed stock replenishment activities efficiently.
- Addressed customer inquiries regarding package status and delivery promptly.
- Accurately labeled parcels in compliance with company guidelines.
- Notified customers and supervisors of delays, reducing delivery complaints by 25% through effective communication.
Shift Supervisor
Parker Solutions
Toronto, Ontario
09.2024 - Current
- Delivered world-class customer service, resolving 98% of client queries within 20 minutes.
- Enhanced satisfaction levels by 25% through proactive and empathetic communication.
- Provided detailed information on service schedules and processes, boosting client confidence by 20%.
- Assisted clients with mobility needs, complying with human rights standards.
- Reduced complaints associated with accessibility by 30% through effective service delivery.
- Led a team of 12, promoting a culture of customer orientation that improved ratings by 15%.
- Driven on GTA roads daily, using extensive knowledge of principal routes for timely operations.
- Maintained 100% compliance with safety procedures by implementing frequent checks for secure surroundings.
Driver
Uber
Toronto, Ontario
06.2024 - Current
- Engaged with diverse customers, addressing 95% of inquiries regarding routes, fares, and destinations swiftly.
- Ensured accessible entry and exit for passengers with mobility needs, cutting accessibility complaints by 20%.
- Utilized real-time GPS data to navigate complex GTA roads, reducing travel time by 15%.
- Conducted daily vehicle checks to uphold 100% compliance with safety regulations.
- Effectively communicated delays or changes in routes, increasing customer trust by 18%.
Security Guard
Garda Security
Saskatoon, Saskatchewan
07.2023 - 06.2024
- Engaged with visitors and employees courteously, achieving a 90% resolution rate for inquiries.
- Supported customers with mobility challenges to ensure accessibility, leading to a 25% reduction in complaints.
- Maintained customer safety by de-escalating conflicts in under two minutes, receiving praise for professionalism.
- Clearly communicated safety protocols, enhancing overall customer confidence by 20%.
Department Manager
Real Canadian Superstore
Saskatoon, Saskatchewan
03.2023 - 08.2023
- Resolved 97% of customer complaints within 12 hours, driving 35% increase in loyalty.
- Engaged directly with customers 80% of time, enhancing overall satisfaction.
- Assisted over 50 customers daily with product information, boosting sales by 25%.
- Ensured compliance with human rights standards for customers with mobility needs.
- Trained 20 associates on customer interaction and accessibility, improving service ratings by 30%.
- Produced accurate reports on project activities in a timely manner.
- Managed budgets to maintain costs within allocated limits.
- Conducted performance reviews to evaluate individual employee progress.
- Managed high-pressure shifts, including nights and weekends, maintaining consistent service quality.
Department Manager
Walmart
Saskatoon, Saskatchewan
12.2021 - 02.2023
- Achieved a 32% increase in customer satisfaction by resolving 95% of inquiries within 15 minutes.
- Dedicated 75% of time to customer interactions, assisting over 60 daily.
- Enhanced repeat visits by 20% through detailed guidance on products and promotions.
- Ensured accessible service for customers with disabilities, reducing complaints by 22%.
- Elevated team performance by 25% after training 15 new hires in customer service best practices.
Senior Customer Support Executive
Surya Tech
Ahmadabad, Gujrat
06.2012 - 12.2021
- Achieved 30% increase in customer satisfaction scores across 10,000+ monthly interactions by leading team of 15.
- Resolved 99% of escalated issues within 1 hour, maintaining 98% satisfaction rate for complex cases.
- Earned "Top Performer" awards for three consecutive years due to exceptional performance.
- Reduced complaints by 20% through tailored assistance for customers with accessibility needs.
- Presented valuable service and product information to assist customers in decision-making.
- Addressed customer concerns and implemented account changes to resolve issues efficiently.
Education
Bachelor of Commerce -
University Of Gujarat
Gujarat,India03-2005
Skills
- Exceptional Customer Service & Engagement
- Safe Vehicle Operation & Navigation
- Expert GTA Road & Transit Route Knowledge
- Disability Accommodation & Accessibility Expertise
- Courteous & Effective Communication
- Conflict Resolution & De-escalation
- Flexible Shift Scheduling & Time Management
- Strict Safety & Regulatory Compliance
- Adherence to Written & Verbal Instructions
- Collaborative Team Leadership
- Customer service
- Communication skills
- Reliability
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Timeline
Package Handler
UPS
11.2024 - Current
Shift Supervisor
Parker Solutions
09.2024 - Current
Driver
Uber
06.2024 - Current
Security Guard
Garda Security
07.2023 - 06.2024
Department Manager
Real Canadian Superstore
03.2023 - 08.2023
Department Manager
Walmart
12.2021 - 02.2023
Senior Customer Support Executive
Surya Tech
06.2012 - 12.2021
Bachelor of Commerce -
University Of Gujarat
Similar Profiles
Sopharath PrakSopharath Prak
Retail Sales Associate at UPSRetail Sales Associate at UPS
Zach EisoldZach Eisold
Delivery Driver at UPSDelivery Driver at UPS
ARACELI MORAN CERDAARACELI MORAN CERDA
Lead Service Associate Operations at UPSLead Service Associate Operations at UPS
Gerald ThigpenGerald Thigpen
Warehouse Lead Supervisor, at UPSWarehouse Lead Supervisor, at UPS
Mayuri GourMayuri Gour
Integrated Solutions Documentation Engineer at KION GroupIntegrated Solutions Documentation Engineer at KION Group