Summary
Overview
Work History
Education
Skills
Timeline
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Sadhya Tripathi

Whitby,Canada

Summary

Customer-focused and enthusiastic professional with strong communication and problem-solving skills, seeking a Sales Associate position at Old Navy. Passionate about delivering exceptional customer experiences, thriving in fast-paced retail environments, and contributing to team goals through adaptability, technology utilization, and a commitment to continuous improvement

Overview

7
7
years of professional experience

Work History

Warehouse Associate

TJ Trading
Whitby, Canada
01.2020 - 05.2022
  • Sort, label, and store items in designated locations (e.g., shelves, bins, pallets) to ensure efficient retrieval and maintain a tidy warehouse
  • Retrieve products from storage based on pick lists or customer orders, ensuring accuracy and timeliness to meet delivery schedules.
  • Pack items securely for shipment, including labeling packages and preparing shipping documents to prevent damage or errors
  • Conduct regular cycle counts and assist with full inventory audits to maintain accurate stock levels and identify discrepancies.
  • Report low stock, damaged goods, or surplus inventory to supervisors to support reorder decisions and minimize waste
  • Utilize warehouse technologies like barcode scanners, WMS software, or inventory apps to track goods and streamline operations

Customer Service Representative

Pantaloons India
12.2014 - 12.2018
  • Engage with 100+ customers daily, providing personalized product recommendations and resolving inquiries, achieving a 95% customer satisfaction score.
  • Collaborate with team members to meet sales targets, contributing to a 10% increase in store revenue during peak seasons.
  • Utilize POS systems and handheld devices to process transactions and manage inventory, ensuring accurate stock levels.
  • Maintain a tidy sales floor and stockroom, efficiently maneuvering to restock displays and lift up to 40 lbs of merchandise.
  • Adapt to flexible schedules, including holidays and weekends, to support business needs during high-traffic periods.
  • Proactively address customer concerns, implementing feedback to improve service quality and reduce complaints by 15%.

Education

High School Diploma -

St Xavier’s school
India

Skills

  • Exceptional Customer Service & Engagement
  • Effective Verbal & Interpersonal Communication
  • Team Collaboration & Goal Achievement
  • Problem-Solving & Continuous Improvement
  • Retail Technology (POS Systems, Inventory Tools)
  • Time Management in Fast-Paced Settings
  • Flexible Scheduling (Evenings, Weekends, Holidays)
  • Physical Ability to Lift 30 lbs & Maneuver Sales Floor

Timeline

Warehouse Associate

TJ Trading
01.2020 - 05.2022

Customer Service Representative

Pantaloons India
12.2014 - 12.2018

High School Diploma -

St Xavier’s school

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Sadhya Tripathi