Anna Tiseo
Montreal
Summary
- Outstanding customer service, listening, communication, and interpersonal skills. Detail oriented, organizational skills with ability to carry out tasks with minimal supervision.
- Languages: English, French, Italian
Overview
37
37
years of professional experience
Work History
Bilingual Customer Service Representative
Manulife - Group Benefits
2023.09 - Current
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and French languages.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Recruiting Coordinator/Screener
PeopleScout
2020.02 - 2023.09
- Collaborated with recruiters and hiring managers to ensure that all necessary details are provided in the candidate's final offer prior to presenting it to them.
- Tracked candidates and followed up with them when necessary to complete pre-employment tasks and back ground verifications.
- Helped with special projects when needed.
- As a screener I review all incoming applications and move forward all candidates that qualify to the next phase of the application process.
Income Analyst
Scotia Dealer Advantage
2018.08 - 2020.02
- Analyzed income details and documentation from Dealers and determined customer affordability according to established guidelines.
Customer Service And Sales Representative
Royal Bank
2014.06 - 2018.08
- Call center for credit card division.
Branch Manager
Insta Cheque/MoneyMart, Montreal
2011.10 - 2013.06
- Managed the Pie1X branch.
- Responsible for increasing the business volume, meeting objectives, preparing work schedules, managing and training staff, and motivating staff to achieve sales objectives as well as up keeping all administrative duties.
Co-Owner
DNA Fruitonix, Montreal
2004.01 - 2009.01
- Health supplement company - I handled Import/export, sales, administration, managed our online store (www.dnafruitonix.com) , and customer service. Company has been sold.
Customer Service Representative
National Trutst/Scotia Bank
1994.01 - 2002.01
- Started with National Trust as a customer service representative.
- After 2 years I was promoted to a mortgage administrative position.
- Handled all loan and mortgage administration including property tax payments and payments in arrears.
- When National Trust and Scotia Bank merged my position was abolished and a severance package was offered.
Customer Service Rep
Royal Trust
1987.06 - 1994.06
- Worked full time in customer service for 2 years. Then moved on to head teller position and then to a sales position for investments, loans and mortgages.
Education
GED Diploma - Montreal
Lester B. Pearson HS
Montreal East, QC06.1986
A Little bit About Me
Hi, I'm Anna Tiseo and I currently hold a position with PeopleScout as a Recruiting Co-ordinator/Screener. Through out my 30+ years of work history, I've held positions varying in the fields of administration, sales, customer service and management. The one skill that I've always put great empahsis on and continuously strive to improve is customer service. I believe that it contributes to the success of all other roles, it builds great customer/client relationships, as well as brand loyalty.
Aside from having worked in the corporate world for many years I also have an entrepreneurial spirit and have had my own business in the health and wellness industry in the past. To this day I still have a hand in it on a very part time basis simply because I love to help others with any health challenges that they may be facing in any way that I can (and of course if I can)..
I am most passionate about the relationships I've been blessed with and strongly believe in starting each day with an attitude of "can do" and of gratitude.
Looking forward to connecting with you.
Anna
Timeline
Bilingual Customer Service Representative
Manulife - Group Benefits
2023.09 - Current
Recruiting Coordinator/Screener
PeopleScout
2020.02 - 2023.09
Income Analyst
Scotia Dealer Advantage
2018.08 - 2020.02
Customer Service And Sales Representative
Royal Bank
2014.06 - 2018.08
Branch Manager
Insta Cheque/MoneyMart, Montreal
2011.10 - 2013.06
Co-Owner
DNA Fruitonix, Montreal
2004.01 - 2009.01
Customer Service Representative
National Trutst/Scotia Bank
1994.01 - 2002.01
Customer Service Rep
Royal Trust
1987.06 - 1994.06
GED Diploma - Montreal
Lester B. Pearson HS
Similar Profiles
Willis TealeWillis Teale
Customer Support Agent at Lancesoft (Contract Term with Manulife Group Benefits)Customer Support Agent at Lancesoft (Contract Term with Manulife Group Benefits)
Sahani MoxcirSahani Moxcir
Insurance Agent at MANULIFEInsurance Agent at MANULIFE
Ben DoepelBen Doepel
Underwriting Senior Analyst at ManulifeUnderwriting Senior Analyst at Manulife