Willis Teale
Lower Sackville,Canada
Summary
Customer-focused professional with experience in customer support. Proven history of maintaining high customer satisfaction and resolving complex issues through research. Strong problem-solving, communication, and technical skills with CRM software. Contributed to team goals by providing top-tier service and building positive customer relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support Agent
Lancesoft (Contract Term with Manulife Group Benefits)
2023.01 - 2024.01
- Keep up to date on all policies and process changes
- Handle confidential information in a professional manner
- Effectively learn all the software and available resources to meet the client’s needs
- Performing other duties or tasks as assigned, to support the needs of the team/company
- Fulfill customer expectations in ways that comply with established policies and procedures
- Handle incoming calls and emails from internal and external customers
- Quickly and effectively assess and resolve customer inquiries.
Order Management Agent
Blue Ocean Contact Centers
2018.01 - 2023.01
- Schedule appointments and support field engineers
- Process returned merchandise orders (RMAs)
- Dispatch orders and release systematic holds applied to orders
- Verify contract entitlement of parts for orders/returns.
Customer Service Agent / Bell Aliant Project
Concentrix
2016.01 - 2018.01
Education
Supply Chain & Logistics -
Eastern College
12.2015
Skills
- Active listening skills: asking the correct probing questions to resolve the customer questions and concerns
- Adaptability: being able to respond flexibly to evolving factors and conditions
- Attention to Detail: accomplish/complete all tasks with concern for all the areas involved, no matter how small
- Communication: having the ability to communicate clearly and professionally with customers and co-workers
- Computer skills: experience with Microsoft Office, navigating multiple tabs, and the use of work instructions
- Interpersonal Skills: listening to others, adaptable, empathy, tolerant, responsible and dependable
- Time management: organizing my schedule, tasks and responsibilities within KPI’s
- Teamwork: working towards the goals of the team and helping fellow co-workers
Websites
References
Available upon request
Accomplishments
- Grade: 84% Award of DistinctionGrade: 84% Award of Distinction
- Activities and societies: My fellow students and I have begun a study group for our supply chain & logistics course, the goal is to help each other to succeed.Activities and societies: My fellow students and I have begun a study group for our supply chain & logistics course, the goal is to help each other to succeed.
- This course covered the following subjects, all in regards to the supply chain and logistics field, Operations Management, Materials Management, Supply Chain Management, Customs Procedures, Professional Purchasing, and a professional designation in International Freight Forwarding with C.I.F.F.A., the Canadian International Freight Forwarding Association.
Certification
- C.I.F.F.A., the Canadian International Freight Forwarding Association
Timeline
Customer Support Agent
Lancesoft (Contract Term with Manulife Group Benefits)
2023.01 - 2024.01
Order Management Agent
Blue Ocean Contact Centers
2018.01 - 2023.01
Customer Service Agent / Bell Aliant Project
Concentrix
2016.01 - 2018.01
- C.I.F.F.A., the Canadian International Freight Forwarding Association
Supply Chain & Logistics -
Eastern College
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