Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anna-Maria Manago

Montreal,QC

Summary

Highly skilled in providing customer service and support within fast-paced locker room, coatroom, and dressing room environments. Demonstrated ability to manage inventory, maintain cleanliness and organization, and ensure security of personal belongings. Known for strong communication skills and capability to resolve conflicts swiftly, enhancing guest satisfaction. Improved operational efficiency through effective space management and proactive problem-solving.

Overview

7
7
years of professional experience

Work History

Coat Check Attendant

Jet Night
12.2024 - Current
  • Interacted warmly, courteously and professionally with guests and associates.
  • Handled challenging situations calmly under pressure, maintaining composure while finding solutions quickly.
  • Verified identification of customers when retrieving coats.
  • Assisted in inventory management by keeping track of supplies needed for efficient coat check operations.
  • Collaborated with management team, promoting efficient and effective coatroom operation.

Cashier

IGA
02.2023 - 11.2023
  • Answered questions about store policies and addressed customer concerns.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the beginning of each shift.
  • Addressed customer needs and made product recommendations to increase sales.
  • Exercised attention to detail when verifying IDs for age-restricted purchases, adhering to legal requirements and company policies

Cashier

Wendys
08.2022 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.

Cleaning Technician

Services MARTINEZ
01.2018 - 12.2020
  • Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
  • Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
  • Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Education

Lester B. Pearson High School
Montreal, QC
07-2022

High School Diploma -

Deal (online Program)

Skills

  • Customer service
  • Coat check management
  • Identification verification
  • Cash handling
  • Inventory organization
  • Effective communication
  • Sanitation practices
  • Scheduling flexibility
  • Adaptability
  • Teamwork and collaboration
  • Problem-solving abilities

Languages

French
Professional Working
English
Full Professional
Spanish
Native or Bilingual

Timeline

Coat Check Attendant

Jet Night
12.2024 - Current

Cashier

IGA
02.2023 - 11.2023

Cashier

Wendys
08.2022 - 06.2023

Cleaning Technician

Services MARTINEZ
01.2018 - 12.2020

Lester B. Pearson High School

High School Diploma -

Deal (online Program)

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Anna-Maria Manago