Anna-Maria Manago
Montreal,QC
Summary
Highly skilled in providing customer service and support within fast-paced locker room, coatroom, and dressing room environments. Demonstrated ability to manage inventory, maintain cleanliness and organization, and ensure security of personal belongings. Known for strong communication skills and capability to resolve conflicts swiftly, enhancing guest satisfaction. Improved operational efficiency through effective space management and proactive problem-solving.
Overview
7
7
years of professional experience
Work History
Coat Check Attendant
Jet Night
Montreal, QB
12.2024 - Current
- Interacted warmly, courteously and professionally with guests and associates.
- Organized the coat room to ensure an orderly environment.
- Checked coats in and out efficiently and accurately.
- Verified identification of customers when retrieving coats.
- Responded quickly to customer inquiries or complaints in a polite manner.
Cashier
IGA
Montreal, QC
02.2023 - 11.2023
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Worked closely with front-end staff to assist customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Answered customer questions and provided store information.
- Maintained current knowledge of store promotions to highlight sales to customers.
Cashier
Wendys
Montreal, QB
08.2022 - 06.2023
- Greeted customers promptly and took care of the orders .
- Operated cash register to receive payment by cash, check and credit card.
- Issued receipts, refunds, credits or change due to customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Cleaning Technician
Services MARTINEZ
Montreal, QC
01.2018 - 12.2020
- Sanitized kitchen surfaces such as countertops, sinks, microwaves, refrigerators and other frequently touched surfaces.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks.
- Kept business entrances clean, tidy and professional in appearance.
- Swept and mopped all hard-surface floors in the facility.
- Dusted furniture, machines or equipment.
Education
Sec 4 - High School
Lester B. Pearson
Montreal, QC07-2022
Sec 5 -
Deal (online Program)
Montreal, QC Skills
- Customer service
- Coat check management
- Identification verification
- Cash handling
- Inventory organization
- Effective communication
- Sanitation practices
- Scheduling flexibility
- Adaptability
Languages
Spanish
First Language
French
Upper Intermediate (B2)
B2
English
Advanced (C1)
C1
Timeline
Coat Check Attendant
Jet Night
12.2024 - Current
Cashier
IGA
02.2023 - 11.2023
Cashier
Wendys
08.2022 - 06.2023
Cleaning Technician
Services MARTINEZ
01.2018 - 12.2020
Sec 4 - High School
Lester B. Pearson
Sec 5 -
Deal (online Program)