Summary
Overview
Work History
Education
Skills
Languages
Personal Qualities
Timeline
Generic

Anna Ivanova

Calgary,AB

Summary

Friendly and welcoming Service Associate with 9 years' experience working in retail. Exceptional customer service and marketing skills. Proficient in POS, refunds, returns, sales and customer support. Reliable, trustworthy, and dedicated to overall customer satisfaction.

Overview

9
9
years of professional experience

Work History

Customer Support

horel Kill Ranch
Kill , Kildare
06.2023 - 01.2024
  • Assisted with general cleaning
  • Working with commercial dishwashers.
  • Assisted cooks with meal preparation as needed.
  • Managed safe and efficient serving of customer foods.

Content Manager

Epicentr
Kyiv
09.2021 - 04.2023

Shop Seller

intertop
Kyiv
01.2021 - 08.2021
  • Provided excellent customer service by responding promptly to customer inquiries.

Call Center Representative

SDS
Kyiv
02.2019 - 01.2021

Sales Associate

Eva
Krivoy Rog
12.2016 - 12.2018
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.

Sales Clerk

Silpo
Krivoy Rog
06.2015 - 02.2016
  • Evaluation of display cases for replenishment of goods.
  • Processed sales transactions accurately and efficiently utilizing POS systems.

Education

Bachelor of Science -

Donetsk National University of Economics And Trade
06-2018

Skills

  • Customer Relations
  • Sales Proficiency
  • Inventory Management
  • Microsoft Office
  • Adaptability and Flexibility
  • Professionalism
  • Adaptability

Languages

English
Elementary
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual

Personal Qualities

  • Diligence
  • Responsibility
  • Attention to detail
  • Aspiration for professional development
  • Initiative and adaptability

Timeline

Customer Support

horel Kill Ranch
06.2023 - 01.2024

Content Manager

Epicentr
09.2021 - 04.2023

Shop Seller

intertop
01.2021 - 08.2021

Call Center Representative

SDS
02.2019 - 01.2021

Sales Associate

Eva
12.2016 - 12.2018

Sales Clerk

Silpo
06.2015 - 02.2016

Bachelor of Science -

Donetsk National University of Economics And Trade

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Anna Ivanova