AHNAF SARWAR BAYZID
Etobicoke,ON
Summary
Quickly grasp new ideas and concepts and develop innovative and creative solutions to problems. Possesses excellent interpersonal skills and the ability to communicate and negotiate concisely and articulately at all levels. Enjoys being part of a successful and productive team and thrives in highly pressurized and challenging working environments.
Overview
4
4
years of professional experience
Work History
Customer Support
Ebaroo
02.2022 - 07.2023
- Pack and dispatch orders received via the Ebaroo Online website
- Respond to routine customer inquiries via e-mail and telephone
- Handle all returns, organizing replacements or refunds as necessary
- Manage stock levels and adjust pricing using an in-house electronic stock-control system
- Monitor listings and take action on underperforming product lines
- Unpack, check, and upload new stock to the electronic stock-control system
Customer Assistant
Shwapno Super Shop
03.2021 - 01.2022
- Providing information to customers to help them select the best products
- Take cash from customers and process transactions accurately & efficiently
- Keeping up to date with all current promotions within the store
- Identifying customers who need assistance on the shop floor
- Operating the till and accurately counting and reconciling the till float
- Being alert to thefts and fraudulent bank notes, cheques, or credit cards
- Accurately processing all methods of payment
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
Barista
Cup Story
Sylhet, Bangladesh
03.2019 - 04.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Business Marketing
Humber College
Skills
- Customer Support Excellence
- Customer Support Abilities
- Customer Support Expertise
- Onsite customer support
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Customer Relations
Skills And Experience
- Proficiency in Microsoft Office programs [Word, PowerPoint, Excel].
- Exceptional organizational, multi-tasking, and problem-solving skills.
- Inventory Control.
- Active listening skills.
- Time management & Customer service skills.
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Customer Support
Ebaroo
02.2022 - 07.2023
Customer Assistant
Shwapno Super Shop
03.2021 - 01.2022
Barista
Cup Story
03.2019 - 04.2020
Business Marketing
Humber College