Simon Pearson
Tustin
Summary
Dynamic customer support professional with a proven track record at Emser Tile & Natural Stone, excelling in enhancing customer satisfaction through effective communication and problem-solving. Skilled in cash handling and fostering customer relationships, I bring patience and empathy to every interaction, ensuring a positive experience that drives repeat business.
Experienced with coordinating office operations and providing excellent customer support. Utilizes organizational skills and attention to detail to maintain smooth office functions. Knowledge of managing schedules, handling inquiries, and supporting team objectives effectively.
Overview
1
1
year of professional experience
Work History
Customer Support
Emser Tile & Natural Stone
05.2025 - 07.2025
- Conducted follow-up calls to ensure customer satisfaction after issue resolution.
- Analyzed customer feedback to contribute to product development and service enhancements.
- Provided exceptional customer support by addressing needs quickly and professionally.
- Provided exceptional customer support by efficiently addressing client concerns and technical inquiries.
Cashier
Kolache Factory
06.2024 - 04.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Pacific Coast High School
Tustin, CA05-2025
Skills
- Customer support and training
- Telephone customer support
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Cleaning and sanitizing
- Customer relations
Timeline
Customer Support
Emser Tile & Natural Stone
05.2025 - 07.2025
Cashier
Kolache Factory
06.2024 - 04.2025
High School Diploma -
Pacific Coast High School