Anmolpreet Kaur
Greater Sudbury,ON
Summary
Compassionate and dedicated Personal Support Worker (PSW) with hands-on experience providing patient care in long-term care setting. Skilled in offering emotional support, assisting with daily living activities, and ensuring patient safety. Strong background in customer service and team leadership, committed to enhancing the well-being and comfort of individuals in care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Henley House
10.2024 - 12.2024
- Assist up to 60 residents per month to complete activities of daily living, including hygiene, grooming, feeding and toileting, and care for eyeglasses, dentures, and hearing aids
- Monitored client vital signs, routine wound management, and reported any changes to keep the healthcare supervisor well-informed
- Maintained accurate records for 60+ clients, including Plan of Care (POC) documentation and incident reporting (behavior, falls, wounds)
- Ensured patient safety and comfort, responding promptly to call bells and requests or assistance, and helping residents with repositioning and mobility
- Provided emotional support, promoting autonomy, and encouraging participation in daily activities whenever possible
Customer Service Representative
Sign-A-Rama
06.2023 - 03.2024
- Communicate with clients and employees and respond to any queries and complaints via phone call or email
- Book and reschedule appointments with customers
- Delivered high-quality service, addressing customer inquires and concerns with empathy and professionalism
- Managed sensitive and often difficult interactions, ensuring a positive experience
- Communicated effectively with clients to resolve issues and meet their needs
- Collaborated with teams to ensure smooth operations and maintain customer satisfaction
Education
PERSONAL SUPPORT WORKER -
EPIC COLLEGE
07.2024
Tourism and Hospitality Diploma -
ST. LAWRENCE
05.2022
Skills
- Patient Care & Personal Assistance
- Basic Medical Knowledge
- Patient Mobility & Safety Support
- Health Monitoring & Reporting
- Active Listening & Empathy
- Teamwork & Collaboration
- Time Management & Multitasking
- Mobility assistance
- Dementia care
Certification
- CPR/ First Aid Certification, CANADIAN RED CROSS
- Personal support worker, NACC CERTIFICATION, Graduate- 129292108
Timeline
Personal Support Worker
Henley House
10.2024 - 12.2024
Customer Service Representative
Sign-A-Rama
06.2023 - 03.2024
Tourism and Hospitality Diploma -
ST. LAWRENCE
PERSONAL SUPPORT WORKER -
EPIC COLLEGE
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