Anmol Kalsi

• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and the internet.

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• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information.
• Help them with the best resolution to their issue.
• Managed 500+ customer accounts without any complaints in 16 months and with 97% customer rating in online reviews.
• Maintained a 99% satisfaction rating over a 16-month period as a customer care representative.