Arsh Matharu
Surrey,Canada
Summary
Customer-focused retail and administrative professional with 6+ years of experience in customer service, cash transactions, sales support, and high-volume operations. Skilled in accurate payment processing, resolving customer concerns, promoting products, and maintaining secure, organized work areas. Brings strong attention to detail, a friendly approach, and a commitment to efficient checkout service and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Lower Mainland Immigration Ltd.
Surrey, Canada
07.2022 - Current
- Deliver courteous and timely service while managing high-volume client inquiries, appointments, documentation, and follow-ups.
- Maintain over 98% accuracy in confidential client records and business documentation through careful review and attention to detail.
- Explain processes clearly, identify customer needs, and coordinate with team members to provide appropriate assistance.
- Resolve approximately 95% of routine discrepancies through careful review and reconciliation, contributing to a 25% improvement in workflow efficiency.
- Escalate non-standard concerns to appropriate staff while maintaining professional communication and accurate records.
Senior Sales Associaste
7-Eleven
Vancouver, Canada
11.2020 - 06.2022
- Provided friendly customer service, identified customer needs, and recommended suitable products and promotions, contributing to a 20%–30% increase in sales.
- Processed and supervised high-volume cash and non-cash transactions while maintaining over 98% accuracy in sales, inventory, and operational reporting.
- Followed cash-control and operating procedures, monitored discrepancies, and supported secure handling of store assets.
- Reconciled inventory discrepancies, improving inventory accuracy by 25%, and escalated non-standard issues when required.
- Trained employees, assigned daily tasks, and shared product and process knowledge, improving team efficiency by approximately 15%–20%.
- Supported smooth daily store operations through teamwork, customer assistance, and attention to service standards.
Front Desk Receptionist - Warehouse
Amazon Warehouse
New Westminster, Canada
02.2020 - 11.2020
- Responded to high-volume employee and departmental requests, provided clear information, and directed inquiries to the appropriate contact.
- Maintained over 98% accuracy in schedules, logs, records, and documentation in a fast-paced environment.
- Streamlined communication and coordination, improving request turnaround by approximately 20% and reducing documentation errors by around 20%.
- Maintained organized records and supported efficient daily operations through careful follow-up and attention to detail.
Education
MBA -
University Canada West
Vancouver, BCBachelor of Technology - Computer Engineering
Punjabi University
Patiala, IndiaSkills
- Customer Service & Customer Loyalty
- Cash Handling & Payment Processing
- Point-of-Sale (POS) Transactions
- Transaction Accuracy & Reconciliation
- Loss Prevention & Asset Protection
- Product & Promotion Recommendations
- Customer Needs Assessment
- Customer Complaint Resolution
- Register Security & Policy Compliance
- Teamwork & Staff Support
- Safe Work Practices & Cleanliness
- High-Volume Retail Operations
Timeline
Administrative Assistant
Lower Mainland Immigration Ltd.
07.2022 - Current
Senior Sales Associaste
7-Eleven
11.2020 - 06.2022
Front Desk Receptionist - Warehouse
Amazon Warehouse
02.2020 - 11.2020
MBA -
University Canada West
Bachelor of Technology - Computer Engineering
Punjabi University