Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

ANKITA BHAGAT

Edmonton,Canada

Summary

As an effective communicator, I possess excellent interpersonal and creative thinking skills. Along with being a team player with a focus on collaboration, team building, and customer relations, I have experience working in the Retail sector for one year, where I learned how to approach customers positively and solve their problems. My core strengths include punctuality, adaptability, a positive approach, team management, prioritization, conflict management, and problem-solving skills. I have a good grasp of Microsoft Office (Word, PowerPoint), and I am fluent in English, Hindi and Punjabi.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Post Office Manager

Shoppers Drug Mart
12.2024 - Current
  • Leads by example and ensures that Post Office staff demonstrate our CORE Values
  • Interviews and recommends final candidates for hiring
  • Ensures Post Office cashiers comply with all Store Standards
  • Trains employees in job functions and provides ongoing coaching and instructions
  • Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM
  • Implemented training programs, improving team performance and operational knowledge.
  • Coordinated inventory management, maintaining stock accuracy and minimizing discrepancies.

Front Store Supervisor

Shoppers Drug Mart
06.2023 - Current
  • Ensures cashier/merchandising staff comply with all store policies and operating procedures
  • Trains cashiers/merchandisers in job functions
  • Provides on-going guidance and instruction
  • Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
  • Ensures store employees present proper image to the public in accordance with Uniform Policy
  • Answers inquiries regarding location of product, rainchecks, etc.
  • Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
  • Promotes the CSI Survey
  • Ensures shelves are clean and organized with proper rotation
  • Ensures product displays are set up and taken down as directed by the AFSM/FSM
  • Ensures standards of housekeeping and store image are maintained
  • Complies with all Health and Safety requirements
  • May be asked to perform clerical and banking duties
  • Complies with all store policies and procedures
  • Complies with loss prevention policies and procedures and ensures they are executed in the store
  • Perform other duties as required including Cashier duties when necessary

Front Store Cashier

Shoppers Drug Mart
11.2022 - Current
  • Utilize store's POS system to process customer purchases quickly and accurately
  • Handle cash and credit card transactions, provide change, process refunds, and reconcile the cash drawer at the start and end of each shift
  • Offer exceptional customer service by welcoming customers, addressing product inquiries, and assisting with purchases
  • Maintain a clean and organized cash register area, restocking supplies such as bags and receipts
  • Suggest additional items or accessories to customers to increase sales and enhance their shopping experience
  • Comply with store policies and procedures, including returns, exchanges, and cash handling protocols
  • Juggle multiple priorities and tasks, such as answering phone calls, restocking inventory, and managing stock levels
  • Demonstrate strong communication and interpersonal skills, working effectively with customers and team members alike
  • Check product expiration dates and ensure that products are facing forward for easy access
  • Maintained organized and orderly front end and removed carts, baskets, and debris

Post Office Clerk

Shoppers Drug Mart
10.2021 - Current
  • Ensured timely delivery by examining merchandise, labels and documents for customer order prior to shipment.
  • Determined shipping costs by measuring weight of parcels and letters and considering their category, mass, and target location.
  • Used automated mail processing equipment to sort and collate mail.
  • Offered support and sales assistance to customers who visited in person.
  • Recommend postal services and address customer concerns and inquiries
  • Manage the RPOS (Retail Point of Sale) system and handle tasks such as MoneyGram and money order processing, postal box management
  • Oversee inventory of stamps, money orders, registered mail, etc., in compliance with Shoppers Drug Mart and Canada Post Corporation policies and procedures
  • Process credit and debit transactions, issue refunds, and reconcile cash drawer at the end of each day
  • Conduct inventory counts at the end of every month

Junior Designer

Universal Enterprises
06.2016 - 01.2020
  • Obtained approval of concepts by submitting rough drafts to management or to client.
  • Collaborated with a team of designers and developers to create multimedia projects for clients.
  • Developed designs and layouts for websites, mobile applications, and other digital media.
  • Edited photos and videos using Adobe Master Collection.
  • Managed project timelines and communicated with clients to ensure project goals were met.
  • Trained new designers and interns on software and project management.

Education

Bachelor of Technology - Management

Northern Alberta Institute of Technology
Edmonton, AB
12.2022

Bachelor of Multimedia - Multimedia

HMV College
Punjab, IN
05.2016

Skills

  • Ordering and stocking
  • Security monitoring
  • Customer Service
  • Product recommendations
  • Cash management
  • Punctuality
  • Adaptability
  • Positive approach
  • Ability to manage teams
  • Prioritization
  • Conflict management

Certification

Digital Marketing certification from Google.

Accomplishments

  • High appreciation of brilliant achievement in studies. (2010-2011)
  • COMMUNIS – 2015 National Media Fest Standing 1st in Visual Ad. (2015)

Timeline

Post Office Manager

Shoppers Drug Mart
12.2024 - Current

Front Store Supervisor

Shoppers Drug Mart
06.2023 - Current

Front Store Cashier

Shoppers Drug Mart
11.2022 - Current

Post Office Clerk

Shoppers Drug Mart
10.2021 - Current

Junior Designer

Universal Enterprises
06.2016 - 01.2020

Bachelor of Multimedia - Multimedia

HMV College

Bachelor of Technology - Management

Northern Alberta Institute of Technology
ANKITA BHAGAT