As an effective communicator, I possess excellent interpersonal and creative thinking skills. Along with being a team player with a focus on collaboration, team building, and customer relations, I have experience working in the Retail sector for one year, where I learned how to approach customers positively and solve their problems. My core strengths include punctuality, adaptability, a positive approach, team management, prioritization, conflict management, and problem-solving skills. I have a good grasp of Microsoft Office (Word, PowerPoint), and I am fluent in English, Hindi and Punjabi.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Post Office Manager
Shoppers Drug Mart
12.2024 - Current
Leads by example and ensures that Post Office staff demonstrate our CORE Values
Interviews and recommends final candidates for hiring
Ensures Post Office cashiers comply with all Store Standards
Trains employees in job functions and provides ongoing coaching and instructions
Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM
Implemented training programs, improving team performance and operational knowledge.
Coordinated inventory management, maintaining stock accuracy and minimizing discrepancies.
Front Store Supervisor
Shoppers Drug Mart
06.2023 - Current
Ensures cashier/merchandising staff comply with all store policies and operating procedures
Trains cashiers/merchandisers in job functions
Provides on-going guidance and instruction
Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
Ensures store employees present proper image to the public in accordance with Uniform Policy
Answers inquiries regarding location of product, rainchecks, etc.
Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
Promotes the CSI Survey
Ensures shelves are clean and organized with proper rotation
Ensures product displays are set up and taken down as directed by the AFSM/FSM
Ensures standards of housekeeping and store image are maintained
Complies with all Health and Safety requirements
May be asked to perform clerical and banking duties
Complies with all store policies and procedures
Complies with loss prevention policies and procedures and ensures they are executed in the store
Perform other duties as required including Cashier duties when necessary
Front Store Cashier
Shoppers Drug Mart
11.2022 - Current
Utilize store's POS system to process customer purchases quickly and accurately
Handle cash and credit card transactions, provide change, process refunds, and reconcile the cash drawer at the start and end of each shift
Offer exceptional customer service by welcoming customers, addressing product inquiries, and assisting with purchases
Maintain a clean and organized cash register area, restocking supplies such as bags and receipts
Suggest additional items or accessories to customers to increase sales and enhance their shopping experience
Comply with store policies and procedures, including returns, exchanges, and cash handling protocols
Juggle multiple priorities and tasks, such as answering phone calls, restocking inventory, and managing stock levels
Demonstrate strong communication and interpersonal skills, working effectively with customers and team members alike
Check product expiration dates and ensure that products are facing forward for easy access
Maintained organized and orderly front end and removed carts, baskets, and debris
Post Office Clerk
Shoppers Drug Mart
10.2021 - Current
Ensured timely delivery by examining merchandise, labels and documents for customer order prior to shipment.
Determined shipping costs by measuring weight of parcels and letters and considering their category, mass, and target location.
Used automated mail processing equipment to sort and collate mail.
Offered support and sales assistance to customers who visited in person.
Recommend postal services and address customer concerns and inquiries
Manage the RPOS (Retail Point of Sale) system and handle tasks such as MoneyGram and money order processing, postal box management
Oversee inventory of stamps, money orders, registered mail, etc., in compliance with Shoppers Drug Mart and Canada Post Corporation policies and procedures
Process credit and debit transactions, issue refunds, and reconcile cash drawer at the end of each day
Conduct inventory counts at the end of every month
Junior Designer
Universal Enterprises
06.2016 - 01.2020
Obtained approval of concepts by submitting rough drafts to management or to client.
Collaborated with a team of designers and developers to create multimedia projects for clients.
Developed designs and layouts for websites, mobile applications, and other digital media.
Edited photos and videos using Adobe Master Collection.
Managed project timelines and communicated with clients to ensure project goals were met.
Trained new designers and interns on software and project management.
Education
Bachelor of Technology - Management
Northern Alberta Institute of Technology
Edmonton, AB
12.2022
Bachelor of Multimedia - Multimedia
HMV College
Punjab, IN
05.2016
Skills
Ordering and stocking
Security monitoring
Customer Service
Product recommendations
Cash management
Punctuality
Adaptability
Positive approach
Ability to manage teams
Prioritization
Conflict management
Certification
Digital Marketing certification from Google.
Accomplishments
High appreciation of brilliant achievement in studies. (2010-2011)
COMMUNIS – 2015 National Media Fest Standing 1st in Visual Ad. (2015)