ANJU ANNA THOMAS
Edmonton,AB
Summary
I am a detail-oriented and motivated cybersecurity enthusiast with a strong academic background and hands-on skills in managing security systems, responding to incidents, and ensuring compliance. I am seeking an entry-level role in cybersecurity where I can apply my knowledge to effectively protect an organization's assets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
COLLINS AEROSPACE
08.2022 - Current
- Providing on-site technical support to Airlines such as Air Canada, WestJet ,KLM ,flair ,Swoop, United Airlines that require help with technology, software, or hardware-related issues.
- Collaborated with other support team members on large-scale projects such as server migrations or network maintenance .
- Analyze the Logs for eGates and Kiosks machines to identify the root cause of an issue and determine the time of the event.
- Installing, configuring, and maintaining hardware and software systems, including Workstation, Public Announcement systems and DSPs
- Ensuring all systems and software are up to date with the latest patches and updates.
- Adding the new devices to the Cooperate Network Radius.
- Diagnosing and troubleshooting hardware , software and networking issues, and providing solutions to resolve them on-site.
- Monitoring and troubleshooting issues with the flight information system, and providing solutions to resolve them.
- Kept accurate records of all IT assets such as computers, monitors, printers, and peripherals.
- Troubleshot and resolved network connectivity issues for individual users and departments.
Client Engagement Representative
CIBC
11.2021 - 08.2022
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Recommended financial products, such as stocks, bonds, mutual funds, and insurance
- Responded to banking inquiries and requests from customers
- Opened new checking and savings accounts and safe deposit boxes.
IT Support Specialist
AABASOFT TECHNOLOGIES
01.2018 - 10.2018
- Assist users in troubleshooting common computer problems and hardware installations
- Provide Professional and Efficient Customer Service and answer customer tickets appropriately and respectfully using proper Phone or email
- Concisely document all problems and their resolution in the customer relationship software tool
- Configure and troubleshoot computer hardware and peripheral devices and set up with windows installations
- Performing updates and perform follow-ups on existing cases and close cases as appropriate.
Education
Diploma - Information Systems Security
Southern Alberta Institute of Technology
Calgary, AB08.2020
Bachelor of Technology - Computer Science and Engineering
Mahatma Gandhi University
India08.2017
Skills
- Vulnerability Assessment and Management
- Malware Analysis Tools: Ghidra , PeStudio ,IDA Pro
- Computer Forensic Tools:SANS SIFT, FTK Imager , Autopsy
- Networking :LANs,VLANs, Firewalls, TCP/IP ,DNS ,DHCP ,NAT ,Wi-Fi,DMZ ,VPN
- Switches and Routers
- Operating systems :Windows7,10,Linux,Unix,Debian,Ubuntu,Kali,IOS,Android
- Root Cause Analysis
- Virtual Machines: Virtual Box and VMware
- Microsoft365: Excel, OneDrive, Outlook, PowerPoint, Teams, Word
- Languages: C, C Python , SQL ,HTML,JAVA,JAVASCRIPT
- Strong Communication and Collaboration Skills
Certification
- Microsoft 365 Certified: Fundamentals
- Google Technical Support Fundamentals
Projects
- Face Recognition Using Deep Learning
- Garage Opener Using Raspberry pi
Languages
English
Full Professional
Timeline
IT Technical Support Specialist
COLLINS AEROSPACE
08.2022 - Current
Client Engagement Representative
CIBC
11.2021 - 08.2022
IT Support Specialist
AABASOFT TECHNOLOGIES
01.2018 - 10.2018
Diploma - Information Systems Security
Southern Alberta Institute of Technology
Bachelor of Technology - Computer Science and Engineering
Mahatma Gandhi University
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