Summary
Overview
Work History
Education
Skills
Community Project
Blood Donation Camp
References
Core Proficiency
Dissertation
Certification
Timeline
Generic

ANJANA LOUIS

Calgary,Canada

Summary

Registered Social Worker (RSW – Provisional) with a Master of Social Work and over 1,000 hours of supervised practicum experience across medical, psychiatric, and community environments. Expertise in psychosocial assessments, crisis intervention, and case management, ensuring effective discharge and transition planning. Proven ability to collaborate within interdisciplinary teams while maintaining professionalism and cultural sensitivity. Dedicated to providing evidence-informed, client-centered care to enhance the well-being of diverse populations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Everyday Banking Advisor

ATB Financial
Calgary, Alberta
02.2022 - 04.2022
  • Advised clients on banking products and services to meet financial needs.
  • Assisted customers with account inquiries and transaction processing efficiently.
  • Educated clients on digital banking tools and features for better access.
  • Collaborated with team members to improve customer service practices and procedures.
  • Conducted financial assessments to recommend appropriate solutions for clients.
  • Conducted regular reviews with clients to discuss progress towards achieving their objectives.

Customer experience associate

TD BANK
Calgary, Alberta
09.2018 - 02.2022
  • Warmly welcome customers and meet their day to day banking service needs
  • Complete financial transactions such as deposits, withdrawals, Negotiating Cheques, bill payments and other account transactions for customers in an accurate and efficient manner
  • Engage customers in conversation to understand and meet their current and future financial needs by proactively providing them with advice and appropriate products and services
  • Contribute to the achievement of branch business objectives by meeting individual sales & referral goals
  • Take the initiative and find creative approaches to make each customer's experience feel personal

Psychiatric social worker intern

Institute of mental health and neuro sciences (IMHANS)
Calicut, India
06.2016 - 07.2016
  • Provided individual assessment, treatment planning, and psychotherapy services to patients diagnosed with major and minor mental disorders.
  • Participated in family therapy, seminars, grand rounds, and psychotherapy sessions.
  • Attended lecture classes based on psychiatry.
  • Visited rehabilitation centers and vocation training centers of the institution, conducted group activities and awareness classes for the inmates.

Psychiatric social worker intern

Medico pastoral association(MPA)
Bangalore, India
04.2016 - 05.2016
  • Provided individual and group psychotherapy services to patients diagnosed with major psychiatric disorders, schizophrenia, BPAD, OCD, personality disorder anxiety, depression, and substance abuse
  • Collaborated with treatment team of clinical social workers, psychiatrists, psychologists, and rehabilitation counselors to develop treatment plans
  • Managed daily psychotherapy groups using multi-modal approaches: cognitive therapy, behavioral therapy, psychoeducational, and expressive arts

Medical social worker intern

Malabar institute of medical sciences
Calicut, India
11.2015 - 12.2015
  • Collaborated with multidisciplinary team of doctors, nurses, social workers, dieticians to develop individual treatment plan.
  • Acquired training in neurology, pediatric and oncology departments, assisted in organ transplantation process.
  • Completed case work with the patients, conducted group activities, provided awareness classes at pediatric department.

Social work intern

Santhi de addiction centre
Calicut, India
09.2014 - 11.2014
  • Provided counseling for the inmates and their bystanders, Done case work
  • Conducted recreational activities for the inmates.
  • Provided awareness classes that can help.

Education

Master of social work -

Calicut University (St.joseph's college, devagiri)
Calicut, kerala, India

Bachelor of physics -

Calicut University (st, joseph's college, devagiri)
Calicut, kerala, India

Skills

  • Multi-disciplinary collaboration
  • Disability support
  • Mental health advocacy
  • Behavioral intervention planning
  • Counseling techniques
  • Intake assessments
  • Case management strategies
  • Analytical thinking
  • Advocacy and negotiation
  • Conflict resolution skills
  • Report writing and documentation
  • Record management
  • Effective listening skills
  • Communication proficiency
  • Cultural competence
  • Administrative support
  • Time management expertise
  • Patient care strategies
  • Confidential information management
  • Diversity awareness and sensitivity
  • Adaptability to change

Community Project

Prayan 2013, Project initiated by St. Joseph's College, Calicut, Kerala, India to save Punoor River from pollution., Conducted surveys., Awareness classes., Tree planting., River cleaning.

Blood Donation Camp

St. Joseph's College, Devagiri, Calicut, Kerala, India, Women & Children Hospital, Calicut, Kerala, India, 03/01/16, Individually conducted blood donation camp as part of association of social work activities at Devagiri, Calicut, Kerala, India (ASWAD). 50 students donated blood for the hospital.

References

Reference Available upon Request

Core Proficiency

  • Experience in working with multi-disciplinary settings in the youth, disability care, mental health.
  • Experience in behaviour support plans for the complex needs.
  • Experience in counselling, intake assessment, case management and problem identification.
  • Skills of analytical, advocacy, negotiation, conflict resolution, report writing and record keeping.
  • Effective listening and communication skills.
  • Cultural awareness, administration and time management.
  • Ability to meet all requirements of patients and its family members.
  • Familiarity in handling all confidential information related to patients.
  • The ability to work with a diversity of individuals and groups.
  • The ability to adapt to changing work priorities and maintain flexible working hours.
  • The ability to establish and maintain constructive relationships.
  • Computer Skills: MS Word & Excel - Form Designs, Data Editing, MS PowerPoint - Presentation Designs.

Dissertation

The availability and utilization of integrated child development scheme (ICDS) among tribal mothers in Muttil Gramapanchayath, Wayanad, Kerala.

Certification

Registered Social worker RSW (Provisional)- ACSW

ASWB Exam Passed - Feb 2025

Timeline

Everyday Banking Advisor

ATB Financial
02.2022 - 04.2022

Customer experience associate

TD BANK
09.2018 - 02.2022

Psychiatric social worker intern

Institute of mental health and neuro sciences (IMHANS)
06.2016 - 07.2016

Psychiatric social worker intern

Medico pastoral association(MPA)
04.2016 - 05.2016

Medical social worker intern

Malabar institute of medical sciences
11.2015 - 12.2015

Social work intern

Santhi de addiction centre
09.2014 - 11.2014

Master of social work -

Calicut University (St.joseph's college, devagiri)

Bachelor of physics -

Calicut University (st, joseph's college, devagiri)

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ANJANA LOUIS