Tiancheng Jiang
Calgary,AB
Summary
Administrative & Customer Service Professional with 5+ years of experience delivering exceptional support in fast-paced environments. A self-motivated and detail-oriented team player with a proven track record of exceeding targets and managing complex documentation with precision. Proficient in CRM systems, CSA, Google Suite (Google Sheets), and financial software such as SAP. Bilingual with professional fluency in English and Mandarin, adept at delivering exceptional service in diverse environments.
Overview
7
7
years of professional experience
Work History
Everyday Banking Advisor
ATB Financial
06.2024 - 04.2025
- Customer Service & Visitor Management: Greeted and assisted 50+ clients daily, resolving complex inquiries with a 95% satisfaction rate.
- Administrative & Documentation: Managed diverse loan applications, ensuring 100% compliance with meticulous record-keeping.
- Event Coordination Support: Collaborated with cross-departmental teams (Risk, Operations) to streamline processes, similar to event logistics coordination.
- Software Proficiency: Leveraged SAP (T-codes) and CRM systems to troubleshoot issues.
- Training & Onboarding: Mentored 5+ new hires on systems and compliance, ensuring seamless team integration.
- Financial & Space Logistics: Processed cash shipments and resolved discrepancies, demonstrating attention to detail.
- Data Compilation: Prepared daily/monthly balance reports, highlighting analytical skills useful for post-event survey data.
- Email Management: Oversaw branch inbox, responding to 20+ inquiries daily.
Customer Service Representative
ATB Financial
03.2023 - 06.2024
- Cross-Department Collaboration: Partnered with relationship managers, legal teams, and internal departments to accurately process complex transactions, ensuring compliance and efficiency.
- Document & Discrepancy Management: Oversaw cheque deposits, scanning, and discrepancy resolution, demonstrating attention to detail and problem-solving skills critical for maintaining facility records and payment processing.
- Third-Party & Client Requests: Handled sensitive requests (e.g., CRA, court orders) by implementing secure account locks and routing tasks.
- Customer Service Excellence: Delivered exceptional service by proactively greeting clients, resolving issues (e.g., fraud cases), and building relationships.
- Training & Onboarding: Mentored new hires on systems and procedures, ensuring smooth team integration.
- Process Optimization: Streamlined wire transfers and cash receipts using SAP T-codes.
Founder / E-Commerce Manager
Sino Canada Trading
09.2019 - 01.2022
- Customer Service & Relationship Building: Cultivated long-term client relationships through personalized service and complaint resolution.
- Process Optimization: Negotiated with suppliers to reduce costs by almost 50% and managed inventory reports.
- Technology Training: Trained 500+ customers on a mobile ordering system, showcasing ability to guide users on tools/software.
- Revenue & Operations Management: Generated $35K monthly revenue by adapting to market shifts.
- Problem-Solving: Addressed customer complaints with effective solutions.
Sushi Store Supervisor
Sense Of Tokyo
01.2018 - 09.2019
- Operational & Compliance Oversight: Supervised daily operations, enforcing safety and compliance protocols.
- Team Leadership: Managed staffs, providing training and feedback to optimize workflows.
- Inventory & Reporting: Tracked ingredient levels and generated daily financial reports with 100% accuracy.
- Cash Handling & Discrepancy Resolution: Processed transactions and resolved discrepancies, demonstrating trustworthiness for handling event payments/chargebacks.
- Onboarding & Training: Conducted safety orientations for new hires.
Education
BBA - Major in Marketing, And Minor in Economics
University of New Brunswick
06-2019
Skills
- Technical Proficiency: CRM systems,CSA, EVA, MCAT, A/O, Unleashed, Google Suite (Google Sheets), SAP
- Communication: Exceptional verbal and written communication skills in English and Mandarin
- Problem-Solving: Proven ability to analyze issues, identify root causes, and implement effective solutions
- Team Collaboration: Experience working in cross-functional teams to achieve organizational goals
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Everyday Banking Advisor
ATB Financial
06.2024 - 04.2025
Customer Service Representative
ATB Financial
03.2023 - 06.2024
Founder / E-Commerce Manager
Sino Canada Trading
09.2019 - 01.2022
Sushi Store Supervisor
Sense Of Tokyo
01.2018 - 09.2019
BBA - Major in Marketing, And Minor in Economics
University of New Brunswick
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