Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

ANJALI RATHOUR

Mississauga,ON

Summary

A seasoned business development and customer service professional with over 15 years of proven experience in driving consistent results, further strengthened by PMP certification. Renowned for adeptly building and sustaining robust customer relationships in fast-paced environments, effectively managing priorities, and consistently demonstrating exceptional communication and interpersonal skills. A proactive listener with in-depth knowledge of top-tier client service and a commitment to staying updated with the latest industry best practices.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Client Service Representative

CIBC Bank
06.2023 - Current
  • Skilled in effectively addressing inquiries, resolving issues, and providing tailored solutions to meet diverse customer needs
  • Proficient in managing high call volumes while maintaining professionalism and efficiency
  • Dedicated to exceeding customer expectations and contributing to the success of the team and organization.

Specification Manager - North India

Knauf Insulation
09.2019 - 02.2023
  • With a strategic mindset and a keen eye for opportunities, I spearheaded sophisticated business development endeavors, leveraging tailored solution techniques to unlock untapped markets and drive sustained growth
  • Through a consultative approach, I meticulously enhanced client accounts, employing a blend of strategic calls and personalized engagements to deliver bespoke solutions tailored to their unique needs.

Project Manager

Finolex Industries Limited
03.2015 - 08.2019
  • As a Project Manager at Finolex Industries, I excelled in driving business expansion and market penetration by strategically engaging with MEP consultants, and specifiers
  • With a keen understanding of project requirements, I adeptly promote Finolex products and solutions to meet exact specifications
  • My ability to cultivate and maintain robust relationships with key stakeholders ensured brand preference and loyalty
  • I was committed to deliver bespoke solutions that not only aligned with customer needs but also upheld industry standards.

Asst. Manager - BD

HSIL Limited
04.2011 - 02.2015
  • In my capacity as an Assistant Manager - Business Development at HSIL Limited, I entrusted with driving strategic growth initiatives to enhance market presence and drive revenue generation
  • Leveraging my expertise in market analysis and client relationship management, I identified new business opportunities and fostered strong partnerships with key stakeholders
  • Through effective collaboration with cross-functional teams, I developed and implemented innovative strategies to meet and exceed business objectives while maintaining the highest standards of professionalism and integrity.

Asst. Manager - BD

Kajaria Ceramics Limited
05.2009 - 03.2011
  • In my role as a Business Development Executive at Kajaria Ceramics Limited, I was dedicated to spearheading strategic initiatives to propel business growth and elevate market presence
  • With a keen eye for emerging opportunities and a proactive approach to client engagement, I fostered enduring partnerships that drove sustainable success
  • Leveraging a blend of analytical insight and persuasive communication, I was committed to delivering exceptional results and exceeding expectations in a dynamic and competitive market landscape.

Education

Masters in Business Administration - Marketing -

Dr. D.Y Patil University
01.2009

Bachelors in Business Administration -

Sikkim Manipal University
01.2006

Skills

  • Team Work
  • Stakeholder Management
  • Leadership
  • Account Ownership
  • Problem-Solving
  • Analytical and negotiation skills
  • Strategic Planning
  • CRM
  • Customer Support
  • Customer Focus

Websites

Certification

Project Management Professional From PMI 2024

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Client Service Representative

CIBC Bank
06.2023 - Current

Specification Manager - North India

Knauf Insulation
09.2019 - 02.2023

Project Manager

Finolex Industries Limited
03.2015 - 08.2019

Asst. Manager - BD

HSIL Limited
04.2011 - 02.2015

Asst. Manager - BD

Kajaria Ceramics Limited
05.2009 - 03.2011

Masters in Business Administration - Marketing -

Dr. D.Y Patil University

Bachelors in Business Administration -

Sikkim Manipal University

Similar Profiles

CREATE PROFILE
ANJALI RATHOUR