Aniuta Kostiuk
Summary
Dynamic individual with hands-on experience in Customer Service. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Strong leader and problem-solver. Knowledgeable in tackling issues and concerns. Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Sales and Service Manager
Canadian Western Bank
01.2023 - 10.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Built relationships with customers and community to establish long-term business growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Trained and regularly mentored team members on performance-oriented strategies and customer service techniques.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Sales and Service Representative
Canadian Western Bank
06.2021 - 01.2023
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
Customer service representative
CIBC
05.2018 - 06.2021
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Front desk agent
Holiday Inn Express University
02.2018 - 07.2018
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
Front desk agent
TownePlace Suites by Marriott
07.2017 - 02.2018
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Contributed to higher occupancy rates through outstanding customer service.
- Updated guest profiles with preferences and requests for personalized service in future stays.
Front desk agent
MainStay Suites Airport
07.2016 - 02.2018
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Updated guest profiles with preferences and requests for personalized service in future stays.
- Assisted in training new front desk agents, sharing best practices and procedures.
Education
Not Completed Bachelor in Economics -
Kremenchuk National University
Ukraine08.2009
High School Diploma -
Ukraine
Ukraine08.2007
Skills
- Initiative
- Responsible
- Goal-oriented
- Disciplined
- Well organized
- Detail oriented
- Eager to learn
- Team player
- Ability to work independently
- Great customer service skills
- Strong interpersonal and communication skills
- Problem-Solving
- Continuous Improvement
- Research and due diligence
References
Available upon request
Languages
English
Ukrainian
Russian
Timeline
Sales and Service Manager
Canadian Western Bank
01.2023 - 10.2023
Sales and Service Representative
Canadian Western Bank
06.2021 - 01.2023
Customer service representative
CIBC
05.2018 - 06.2021
Front desk agent
Holiday Inn Express University
02.2018 - 07.2018
Front desk agent
TownePlace Suites by Marriott
07.2017 - 02.2018
Front desk agent
MainStay Suites Airport
07.2016 - 02.2018
Not Completed Bachelor in Economics -
Kremenchuk National University
High School Diploma -
Ukraine
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