MANPREET KAUR GILL
Brampton,ON
Summary
Skilled in providing direct and effective communication in fast-paced environment, with focus on customer satisfaction and issue resolution. Developed strong analytical and problem-solving abilities, coupled with technical proficiency in navigating various software systems. Seeking to leverage these transferable skills in new field while continuing to deliver high-quality service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CLIENT SUPPORT AGENT
CANADIAN WESTERN BANK(NATIONAL BANK NOW)
04.2023 - 04.2025
- Provided technical assistance to customers, resolving issues effectively
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements
- Maintained clean and organized files by keeping accounts payable records up-to-date
- Used accounting software to prepare weekly and monthly financial reports.
- Delivered remote support for clients, ensuring seamless service.
- Experience with service Now platform.
- Experience using Microsoft Sharepoint.
- Provided training to new team members, fostering skill development.
- Participated in team meetings to improve support strategies
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications
- Developed comprehensive knowledge of products and services to provide accurate solutions
- Collaborated with cross-functional teams to identify and resolve complex customer problems
- Supported sales team by providing product demonstrations, highlighting key benefits tailored specifically for each client's needs
- Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment
- Utilized ticketing system to track customer requests and prioritize urgent needs
- Experience with account openings, approving applications.
Accounting Administrative Assistant
Scotiabank
03.2022 - 10.2022
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements
- Used accounting software to prepare weekly and monthly financial reports
- Managed accounts payable and accounts receivable functions, ensuring timely processing of transactions and maintaining accurate records
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying
- Optimized financial tracking systems by cross-referencing data from multiple sources, identifying any inconsistencies or inaccuracies, and taking corrective action as needed
- Contributed expertise in tax filing processes by compiling necessary information accurately and submitting required forms on time
- Assisted with the preparation of monthly financial reports for management review, contributing to informed decision-making
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
Education
SUPPLY CHAIN MANAGEMENT - Commerce
NORTHERN COLLEGE
05.2018
MBA - Finance
PUNJABI UNIVERSITY
05.2016
BBA - Business Administration And Management
PUNJABI UNIVERSITY
05.2015
Skills
- Technical support
- Customer service
- Problem resolution
- Call management
- Ticket escalation
- Product knowledge
- Communication skills
- Active listening
- Data entry
- Remote diagnostics
Certification
- NCMP (Mutual funds) and completed NCFM capital market.
- NSE certified Level-1 certification (INDIA).
Languages
English
Timeline
CLIENT SUPPORT AGENT
CANADIAN WESTERN BANK(NATIONAL BANK NOW)
04.2023 - 04.2025
Accounting Administrative Assistant
Scotiabank
03.2022 - 10.2022
MBA - Finance
PUNJABI UNIVERSITY
BBA - Business Administration And Management
PUNJABI UNIVERSITY
- NCMP (Mutual funds) and completed NCFM capital market.
- NSE certified Level-1 certification (INDIA).
SUPPLY CHAIN MANAGEMENT - Commerce
NORTHERN COLLEGE
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