Anirudh Bhavana
Kamloops,BC
Summary
Dedicated marketing graduate with extensive customer service and sales experience, seeking a full-time role in sales or marketing internationally. Proven ability to build long-term, value-based client relationships and support business development initiatives. Adept at executing sales strategies, maximizing revenue potential, and providing exceptional customer service. Background in leadership, hospitality, and marketing strategy. Eager to contribute to a dynamic organization by driving customer satisfaction, achieving revenue goals, and fostering successful internal and external relationships.
Overview
4
4
years of professional experience
Work History
Manager of Business Development and Sales
Sandman Hotel & Suites
06.2024 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key Decision-makers in various Industries.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Identified and completed a sales campaign across Kamloops BC, Resulting in increase of sales by 10% than that of predicted sales.
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes
- Played a key role in making Group contracts for upcoming 2025,2026 seasons.
Department Manager-Rocky Mountaineer & Other Tours
Sandman Signature Kamloops
04.2023 - 06.2024
- Supervised and coordinated a team consisting bellmen, concierges, and a bell supervisors, ensuring efficient guest service and smooth daily operations.
- Managed up to 200 guests and 100 rooms daily in a high-pressure, fast-paced environment. In total managed up-to 7800 rooms per season. ( April- Oct)
- Collaborated with housekeeping and front office departments to ensure operational efficiency
- Played a crucial role in planning and implementing Luggage operations for around 25000+ Luggage per season.
- Oversaw payroll for the team, ensuring accuracy and timely payments
- Invited back as Bell Captain for the 2024 season, highlighting leadership and organizational skills
- Achieved high levels of client retention through excellent customer service and timely resolution of concerns or issues. Played a key role in improving overall reviews on goggle from 3.8 to 4.2
- Researched emerging trends in the travel industry to develop necessary amenities & Services at the start of the season and made sure to constantly execute and change.
- Increased profitability by strategically negotiating contracts with Major tours, resulting in increasing the baggage price by 15%. While maintaining high-quality standards across all aspects of Tours & Groups.
- Oversaw marketing, PR and location-specific promotions & Making sure everything is according to standard .
Administrative Coordinator
Sandman Signature Hotel
12.2022 - 04.2023
- Compiled and analyzed regional performance reports for 30 hotels, identifying key insights and trends to inform strategic decision-making.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Generated and printed daily financial reports to track hotel performance with Standard set KPI's like ADR RevPAR, Market penetration index (MPI), etc
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.,
Guest Services Supervisor
Sandman Signature Kamloops
05.2022 - 12.2022
- Delivered exceptional guest service, ensuring a seamless and welcoming experience.
- Excelled in handling around 100 reservations in a busy environment.
- Supported team members by offering constructive feedback and coaching as needed.
- Addressed guest inquiries and resolved issues promptly
- Provided personalized recommendations to enhance guest visits
- Excelled in on-call sales, consistently achieving top results and ranking first upsell challenges conducted monthly.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Maximized revenue by upselling room upgrades and additional services.
Reservations Supervisor
Sunpeaks Grand Resort
09.2021 - 05.2022
- Handled Reservations for one of the busiest Ski-Resort with around 292 rooms.
- Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
- Contributed to achieving occupancy goals by proactively identifying potential booking opportunities.
- Ensured optimal utilization of rooms through effective management of group bookings and special events.
- Reduced booking errors with meticulous attention to detail and and Making major changes and upgrades to verification procedures.
- Maximized revenue by turning simple inquiries into reservations.
- Supported marketing initiatives by creating targeted promotional offers for prospective guests.
Guest Experience Leader
Comfort Suites Hotel
08.2020 - 09.2021
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
- Maintained a high level of product knowledge about the hotel's amenities services, enabling detailed explanations to guests efficiently guiding them toward those most suited their preferences.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
Education
Post Baccalaureate Diploma - Marketing
Thompson Rivers University
Kamloops01.2024
Bachelor of Science - Mechanical Engineering
GITAM Institute of Technology
Visakhapatnam , India01.2020
Skills
- Goals and performance
- Work Planning and Organization
- Relationship building and management
- Sales expertise
- Customer Service
- Vendor negotiation
- Customer Relationship Management (CRM)
- Marketing campaign development
- Brand Development
- Marketing Analytics
Achievementsandextracurricularactivities
- Was Active member of TRU Marketing Club, Was part of many marketing campaigns done for Thompson River's University
- Captain of the school cricket team, competed in district-level Under-16 cricket tournaments
- Secured 2nd place in the National Winter Karting Championship (FMSCI) in 2014
Languages
English
Native or Bilingual
Hindi
Professional Working
Telugu
Native or Bilingual
Timeline
Manager of Business Development and Sales
Sandman Hotel & Suites
06.2024 - Current
Department Manager-Rocky Mountaineer & Other Tours
Sandman Signature Kamloops
04.2023 - 06.2024
Administrative Coordinator
Sandman Signature Hotel
12.2022 - 04.2023
Guest Services Supervisor
Sandman Signature Kamloops
05.2022 - 12.2022
Reservations Supervisor
Sunpeaks Grand Resort
09.2021 - 05.2022
Guest Experience Leader
Comfort Suites Hotel
08.2020 - 09.2021
Post Baccalaureate Diploma - Marketing
Thompson Rivers University
Bachelor of Science - Mechanical Engineering
GITAM Institute of Technology
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