Additi Joshi
Stoney Creek,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Sandman Hotel & Suites
08.2023 - Current
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Implemented staff training programs, improving employee performance and team cohesion.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
Guest Service Manager
Sandman Hotel Oakville
11.2021 - 08.2023
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Maintained high occupancy rates through effective yield management strategies and attention to market trends.
- Attended to customer needs, responding to questions, complaints and escalations.
Restaurant Manager
Boston Pizza Restaurant
09.2020 - 11.2021
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Guest Service Representative
Holiday Inn
06.2018 - 08.2020
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Answered hotel phones with professionalism and directed calls appropriately.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Created welcoming and comfortable environment for guests.
- Scheduled and confirmed restaurant reservations for guests.
Education
HRW Hospitality Management - Hospitality Management
Fleming College
Peterborough, ON07.2019
Skills
- Policy and procedure modification
- Oral and writing communication
- Proposal Writing
- Hospitality services
- Conflict Management
- Relationship Building
- Schedule Management
- Payroll and budgeting
- Hotel information
- Employee Supervision
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Limited Working
Gujarati
Full Professional
Timeline
Front Office Manager
Sandman Hotel & Suites
08.2023 - Current
Guest Service Manager
Sandman Hotel Oakville
11.2021 - 08.2023
Restaurant Manager
Boston Pizza Restaurant
09.2020 - 11.2021
Guest Service Representative
Holiday Inn
06.2018 - 08.2020
HRW Hospitality Management - Hospitality Management
Fleming College
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