Shubhani Aggarwal
Olds,AB
Summary
Passionate Leader with 11+ years of experience driving success across sales, marketing, and guest service. Proven ability to develop and execute winning strategies, cultivate strong client relationships, and exceed guest expectations. I am skilled at leading and motivating teams to achieve exceptional results. I am eager to leverage my diverse skillset in a challenging role prioritising guest satisfaction and business growth.
Overview
12
12
years of professional experience
Work History
Guest Service Associate
Sandman Hotel & Suites
09.2023 - 10.2024
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Marketing and Sales Manager
Hindustan Times Media
11.2016 - 04.2023
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Analyzed sales and marketing data for improved strategies.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Led crisis management team and provided quick turnaround solutions.
- Managed sales promotions and marketing strategies on major social media sites.
Duty Manager
Radission Hotel
02.2013 - 10.2016
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Education
Post Baccalaureate - Business Analytics
Macewan University
Edmonton, None08-2024
Advanced Diploma - Hospitality And Tourism Management
Indian Institute of Management And Technology
IndiaDiploma - International Business Management
Fanshawe College of Applied Arts And Technology
London, NoneSkills
- Customer service
- Product sales
- CRM software
- Sales presentations
- Marketing analytics
- Strategic planning
- Business development
- Affiliate marketing
- Team leadership
- Financial reporting
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional
Urdu
Full Professional
Timeline
Guest Service Associate
Sandman Hotel & Suites
09.2023 - 10.2024
Marketing and Sales Manager
Hindustan Times Media
11.2016 - 04.2023
Duty Manager
Radission Hotel
02.2013 - 10.2016
Post Baccalaureate - Business Analytics
Macewan University
Advanced Diploma - Hospitality And Tourism Management
Indian Institute of Management And Technology
Diploma - International Business Management
Fanshawe College of Applied Arts And Technology
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