Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Anisha James

Halifax

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Guest Service Associate

Best Western Hotel
06.2024 - Current
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.

Certified Shift Manager

Mcdonalds
04.2020 - Current
  • Supervised and trained staff on customer service protocols, cash handling policies, and safety procedures.
  • Delegated tasks to team members to ensure optimal workflow during each shift.
  • Assisted customers with inquiries regarding product availability or order status updates.
  • Responded promptly to any emergency situations that arose during the shift.

Cashier

Lawtons
09.2021 - 01.2023
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Shift Leader

Mcdonalds
06.2019 - 03.2020
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.

Shift Manager

McDonald's
02.2017 - 05.2019
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Investigated customer complaints regarding merchandise quality or availability promptly.

Education

Bachelor of Science - Nursing Studies

Dalhousie University
Halifax, NS

GED -

Humber College
Toronto, ON
12-2018

GED -

Trios College
12-2017

Skills

  • Training and coaching
  • Employee engagement
  • Personal service experience
  • Effective Leadership
  • Safe Food Handling
  • Customer service experience
  • Training proficiency
  • Policy Enforcement
  • Team Management
  • Workplace Safety
  • Management experience
  • Team Development
  • Natural leadership skills
  • Schedule oversight
  • Staff Development
  • Quality Assurance
  • Guest Relations
  • Data entry proficiency
  • Customer Service

Certification

  • CPR certificate, Level 3

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Guest Service Associate

Best Western Hotel
06.2024 - Current

Cashier

Lawtons
09.2021 - 01.2023

Certified Shift Manager

Mcdonalds
04.2020 - Current

Shift Leader

Mcdonalds
06.2019 - 03.2020

Shift Manager

McDonald's
02.2017 - 05.2019

Bachelor of Science - Nursing Studies

Dalhousie University

GED -

Humber College

GED -

Trios College

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Anisha James