Overview
Work History
Skills
Timeline
Generic

Aruba Mahmood

St. Catharines,ON

Overview

3
3
years of professional experience

Work History

Cashier/Customer Service

Chalo Freshco
07.2021 - Current
  • Managing cash registers, balancing cash drawers, and ensuring accuracy of all transactions
  • Detecting and preventing fraudulent activities or errors in cash handling. - Ensuring that cashiers provide exceptional customer service by addressing customer inquiries, resolving issues, and maintaining friendly and professional demeanor.
  • Conducting training sessions for new cashiers and providing ongoing training to ensure they understand company's policies and can use point-of-sale (POS) system efficiently.

Associate/Customer Service

Screamers [Haunted House]
10.2021 - 01.2022
  • Customer service associates are first point of contact for visitors to the haunted house
  • Greet guests, answer questions, and provide information about ticket prices, schedules, and any special events or promotions. - Customer service associates ensure that visitors are aware of and adhere to safety rules and guidelines
  • Would provide instructions on where to queue, where to exit in case of emergency, and any age or height restrictions for certain attractions. - Managing lines and queues efficiently is crucial to prevent overcrowding and ensure smooth flow of visitors
  • Associates may use crowd control techniques to maintain order.

Customer Service Representative - TEAM LEAD

Montreal Break Co.
10.2022 - 03.2023
  • Led team of seven individuals in creating memorable experiences for high school graduates.
  • Collaborated with team to market and persuade teenagers to choose our company.
  • Engaged with over 100 potential customers daily, meticulously collecting and organizing their data in spreadsheets and other documents.
  • Conducted hundreds of outbound calls daily, effectively articulating our services and compelling reasons to choose our offerings.
  • Managed and curated content on prominent social media platforms, including Instagram, to bolster visibility and promotion of our services.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Skills

  • Tech Savvy [Microsoft and MacOS]
  • Customer Service experience
  • Team player
  • Self motivated
  • Multitasker
  • Quick Learner
  • Great communication skills
  • Friendly
  • Multilingual
  • Product and Service Sales
  • Processing payments
  • Sales Presentations

Timeline

Customer Service Representative - TEAM LEAD

Montreal Break Co.
10.2022 - 03.2023

Associate/Customer Service

Screamers [Haunted House]
10.2021 - 01.2022

Cashier/Customer Service

Chalo Freshco
07.2021 - Current

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Aruba Mahmood