Anhelina Toots
Osoyoos,British Columbia
Summary
Proven to enhance guest satisfaction and streamline operations, I leveraged strong work ethic and exceptional customer service. Skilled in cash handling and guest engagement, I boosted efficiency and fostered positive relationships. My expertise in sound editing and multitasking ensures high-quality, engaging content tailored to client needs, achieving significant improvements in client communication and project delivery. Motivated with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Server
Walnut Beach Resort, Pointe49 Restaurant
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
Guest Service Associate/Front Desk Night Auditor
Watermark Beach Resort
05.2023 - Current
- Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
- Monitored inventory levels of front desk supplies, placing orders as necessary to maintain optimal stock levels.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
Videographer
Self-employeed
08.2022 - Current
- Produced videos according to client specifications, including desired length, style and pace.
- Operated cameras, lighting equipment, and audio gear proficiently to produce high-quality footage in various environments.
- Used VN, cUpCut to edit footage into correct order and add effects.
- Developed creative approaches to video production to create unique and engaging content.
- Collaborated with clients to develop creative concepts and deliver engaging video content tailored to their unique needs.
- Delivered polished videos on time by efficiently managing post-production tasks such as color grading, sound mixing, and visual effects creation.
- Worked closely and communicated regularly with clients to understand and capture vision on video.
- Improved overall brand image through consistent attention to detail in all aspects of video production.
- Tailored video content for different platforms, maximizing reach and viewer engagement.
Front Desk Receptionist
Richter Pass Beach Resort
02.2024 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Cook's Assistant
Jojo's Cafe
08.2023 - 02.2024
- Worked with chef to prepare daily food specials and other supplies.
- Followed recipes closely for consistent taste, quality and presentation.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared food orders to support waitstaff and other team members.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
- Placed orders to restock items before supplies ran out.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Housekeeper
Richter Pass Beach Resort
07.2023 - 10.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Hair Care Master
Self-employeed
06.2021 - 03.2023
- Expanded clientele base through effective networking and positive word-of-mouth referrals from satisfied customers.
- Streamlined appointment scheduling process, ensuring timely service for clients and maximizing stylist availability.
- Increased customer loyalty with exceptional service, building long-term relationships through consistent quality work.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Self Employed/Manager, Cleaner, Housekeeper
Angel Phuket Gr LTD
04.2019 - 05.2021
- Built strong brand recognition and customer loyalty by delivering high-quality services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of services.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
Control Manager for Teaching English in Preschool
Hameek Int. Early Childhood Education Center
02.2017 - 04.2018
Control Manager for English in Preschool
Jin Shang Wan International Kindergarten
09.2016 - 01.2017
Control Manager for Teaching English in Preschool
Great an International Kindergarten
09.2015 - 08.2016
- Supported English language learners in their acquisition of language skills through targeted instruction and additional resources.
- Strengthened classroom management for a positive learning environment by establishing clear expectations and enforcing consistent consequences.
- Developed students'' social-emotional skills with regular lessons on empathy, respect, and cooperation.
- Utilized data-driven instruction to identify areas of growth for each student and tailored lesson plans accordingly for improved academic achievement.
- Adapted curriculum materials to meet the individual needs of each student while maintaining alignment with state standards.
- Created a welcoming atmosphere for young learners, fostering meaningful relationships between teacher and student for optimal success.
- Integrated diverse teaching strategies, accommodating various learning styles to reach all students effectively.
- Rewarded student success by utilizing praise and positive reinforcement techniques.
- Incorporated art, music and physical activity into curriculum for well-rounded education.
Leading Specialist of Corporate Customer Service
First Ukrainian International Bank
08.2005 - 04.2015
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Examined customer loan applications for loan approvals and denials.
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
Education
Bachelor of Economics - Finance/ Economic And Enterprise
Kharkiv National University of Economics
Ukraine Specialist - Banking And Finance
Kharkiv National University of Economics
Ukraine Associate"s Degree - Banking
Technical College of Economics And Trade
Ukraine Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Sound Editing
- Color correction knowledge
- Audio-to-video synchronization
- Pre-Production Planning
- Client Communication
- Multitasking and Organization
- Problem-Solving
Certification
- Certified Special Event Server, Responsible Service BC - April 2024 - April 2029
- Certified Serving It Right, Responsible Service BC - June 2024 - April 2029
- Video editor/creator, VBM Academy
Hobby
I am a creative person, I love to create beauty. My hobby is drawing and weaving bags from beads, weaving "dream catchers".
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Server
Walnut Beach Resort, Pointe49 Restaurant
06.2024 - Current
Front Desk Receptionist
Richter Pass Beach Resort
02.2024 - 04.2024
Cook's Assistant
Jojo's Cafe
08.2023 - 02.2024
Housekeeper
Richter Pass Beach Resort
07.2023 - 10.2023
Guest Service Associate/Front Desk Night Auditor
Watermark Beach Resort
05.2023 - Current
Videographer
Self-employeed
08.2022 - Current
Hair Care Master
Self-employeed
06.2021 - 03.2023
Self Employed/Manager, Cleaner, Housekeeper
Angel Phuket Gr LTD
04.2019 - 05.2021
Control Manager for Teaching English in Preschool
Hameek Int. Early Childhood Education Center
02.2017 - 04.2018
Control Manager for English in Preschool
Jin Shang Wan International Kindergarten
09.2016 - 01.2017
Control Manager for Teaching English in Preschool
Great an International Kindergarten
09.2015 - 08.2016
Leading Specialist of Corporate Customer Service
First Ukrainian International Bank
08.2005 - 04.2015
Bachelor of Economics - Finance/ Economic And Enterprise
Kharkiv National University of Economics
Specialist - Banking And Finance
Kharkiv National University of Economics
Associate"s Degree - Banking
Technical College of Economics And Trade
- Certified Special Event Server, Responsible Service BC - April 2024 - April 2029
- Certified Serving It Right, Responsible Service BC - June 2024 - April 2029
- Video editor/creator, VBM Academy
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