Summary
Overview
Work History
Education
Skills
Community Involvement And Volunteer Works
Timeline
AssistantManager

KHANDA ALMADRO

Osoyoos,British Columbia

Summary

My professional objective is to utilize my extensive background in management, customer service, technical support, and advocacy to excel in a dynamic and impactful role. I aspire to continuously learn, adapt, and contribute to the success of the organization while embracing new challenges. With a strong commitment to client support and a versatile skill set, I aim to drive positive change and foster a collaborative, high-achieving work environment. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

16
16
years of professional experience

Work History

Short-Term Rental Property Manager

ALFAN Estates
Las Vegas, USA
04.2024 - Current
  • Guest Management – Handle guest inquiries, bookings, check-ins, and check-outs while ensuring a seamless guest experience
  • Property Maintenance & Housekeeping – Coordinate cleaning, maintenance, and repairs to keep the property in top condition
  • Pricing & Revenue Optimization – Implement dynamic pricing strategies to maximize occupancy and revenue
  • Compliance & Regulations – Ensure adherence to local laws, zoning regulations, and platform policies
  • Financial Management – Track income, expenses, and prepare reports for property owners
  • Vendor & Staff Coordination – Manage relationships with cleaners, maintenance personnel, and other service providers
  • Guest Reviews & Reputation Management – Respond to reviews and maintain a high rating on booking platforms
  • Security & Risk Management – Implement safety measures, screen guests, and handle disputes or emergencies

Administrative Support Specialist

TinyEYE Therapy Services
07.2024 - 01.2025
  • Client Scheduling & Coordination – Manage appointment bookings, reschedule sessions, and send reminders to clients and therapists
  • Client Onboarding & Documentation Management – Process new client forms, maintain confidential records, and ensure compliance with HIPAA or other privacy regulations

Administrative Support | Customer Service | Virtual Assistant

09.2014 - 04.2024
  • ECommerce Store Management: Manage and oversee the day-to-day operations of eBay and Amazon stores, including inventory management, pricing strategies, product listings, and order fulfillment
  • Supplier Relations Specialist: Act as the primary point of contact for suppliers and resolve any issues or discrepancies related to orders, deliveries, and invoices
  • Customer Service: Provide top-notch customer service to maintain high seller ratings and respond to customer inquiries and issues in a timely and professional manner
  • Inventory Control: Monitor and manage inventory levels, replenish stock as needed, and minimize overstock or understock situations
  • Pricing Strategy: Implement effective pricing strategies, taking into consideration competitive pricing, seasonal fluctuations, and profit margins
  • Performance Analysis: Analyze key performance metrics, such as conversion rates, click-through rates, and return on investment (ROI), and make adjustments accordingly
  • Remote Office Support: Provide administrative support and assistance to clients from a remote location, including tasks such as email management, calendar scheduling, and document handling
  • Communication Management: Efficiently manage and respond to emails, messages, and phone calls, ensuring that communication flows smoothly between clients and team members
  • Data Entry and Record Keeping: Accurately enter and update data in spreadsheets, databases, and other records, ensuring data integrity and confidentiality

Billing and Technical Support Representative

Convergys Bacolod
Bacolod
07.2013 - 06.2014
  • Assist customers with bill reconciliation and other bill related concern and inquiries
  • Provide prompt and efficient technical support to customers experiencing cable and internet connectivity issues, diagnosing and resolving problems to ensure uninterrupted service and customer satisfaction

Tier 1 Customer Service Representative

Qualfon Dumaguete
Dumaguete
12.2012 - 04.2013
  • Deliver exceptional customer service and support for telecommunications company, addressing inquiries, resolving technical issues, and ensuring customer satisfaction
  • Provide information on products, assisting with billing, and ensuring a positive customer experience
  • Play a key role in customer retention and upselling by identifying opportunities to enhance telecom services and promote additional offerings, all while maintaining compliance with company policies

Financial Services Customer Support

SPi Global Dumaguete
Dumaguete
09.2009 - 07.2012
  • Manage financial transactions, resolve payment-related issues, and facilitate billing inquiries, ensuring that customers receive clear and efficient support while adhering to established financial procedures and compliance standards
  • Provide dedicated financial services support, assisting customers with billing inquiries, payment processing, and account management to ensure accurate financial transactions and customer satisfaction

Education

Diploma - Business Administration

Global College of Business & Technology
Calgary, Alberta
02.2025

BS - Psychology

Negros Oriental State University
Philippines
03.2008

BS - Management Accounting

Negros Oriental State University
Philippines
10.2004

Secondary Education -

Bais City High School
Bais City, Philippines
03.2004

Elementary Education -

Bais City Pilot School
Bais City, Philippines
03.2000

Skills

  • Administrative Support
  • ECommerce Management
  • Customer Service
  • Technical Support
  • Financial Services Support
  • Bookkeeping
  • Accounting
  • Vendor management
  • Property management
  • Team Player
  • Advocacy
  • Education
  • Youth Mentorship
  • Leadership
  • Adaptability
  • Quick Learning
  • Computer Skills
  • Microsoft Office
  • Team Leadership

Community Involvement And Volunteer Works

  • Child’s Right Advocate, Raise awareness about children's rights and educate communities, organizations, and policymakers on the importance of protecting and upholding these rights., Provide children with age-appropriate information about their rights and responsibilities, empowering them to be self-advocates., Represent the organization or cause by speaking at public events, conferences, and media interviews to raise awareness and advocate for children's rights., Collaborate with child protection agencies, law enforcement, schools, healthcare providers, and other stakeholders to ensure a coordinated approach to child welfare.
  • Youth and Children Empowerment Facilitator, Conduct engaging training sessions, workshops, and group activities for children and youth, fostering a positive and inclusive learning environment., Design, develop, and implement age-appropriate empowerment programs and activities for youth and children that promote personal growth, confidence, leadership, and life skills., Provide guidance and mentorship to young individuals, offering support and encouragement to help them overcome challenges and make informed decisions., Organize team-building activities and group projects to promote teamwork, leadership, and cooperation among participants.

Timeline

Administrative Support Specialist

TinyEYE Therapy Services
07.2024 - 01.2025

Short-Term Rental Property Manager

ALFAN Estates
04.2024 - Current

Administrative Support | Customer Service | Virtual Assistant

09.2014 - 04.2024

Billing and Technical Support Representative

Convergys Bacolod
07.2013 - 06.2014

Tier 1 Customer Service Representative

Qualfon Dumaguete
12.2012 - 04.2013

Financial Services Customer Support

SPi Global Dumaguete
09.2009 - 07.2012

Diploma - Business Administration

Global College of Business & Technology

BS - Psychology

Negros Oriental State University

BS - Management Accounting

Negros Oriental State University

Secondary Education -

Bais City High School

Elementary Education -

Bais City Pilot School
KHANDA ALMADRO