Angila Brink
Turner Valley,AB
Summary
Experienced Pharmacy Assistant with 20 years of hands-on experience performing routine clerical and customer service duties in fast-paced, thriving pharmacy. Well-versed in locating items for customers, maintaining and updating patient profiles and ordering and labeling stock of medication. Recognized for going above and beyond to maintain customer service standards. I am a highly adaptable and motivated professional with well-developed skills in task prioritization and team leadership.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Pharmasave Black Diamond
Black Diamond, AB
07.2017 - Current
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Adhered to all legal requirements relating to the safe dispensing of medication.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Trained new pharmacy staff in procedures and customer service standards.
- Updated and submitted documentation for insurance, store and liability purposes.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Instructed and measured patients on the proper use and maintenance of compression stockings
Pharmacy Assistant
Shoppers drug mart
Okotoks, AB
10.2013 - 07.2017
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Prepared labels for prescriptions and dispensed medications to patients.
- Responded to customer issues to provide immediate resolution and improve retention.
- Built and maintained productive relationships with employees.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Greeted customers to determine wants or needs.
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Pharmacy Assistant
Shoppers Drug Mart
Chilliwack, BC
05.2010 - 10.2013
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Compiled customer demographic, allergy and medical history background.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Followed strict confidentiality protocols to protect customers' private medical information.
- Maintained clean and organized pharmacy shelving and work areas.
- Trained new pharmacy staff in procedures and customer service standards.
Education
Pharmacy Technician - Pharmacy Technician
Stenberg College
Surrey, BC03.2024
Pharmacy Assistant - Pharmacy Assistant
SAIT
Calgary, AB03.2003
Skills
- Processing Orders
- Preparing Bulk Medications
- Submitting Insurance Documents
- Pharmacy Operations
- Resolving Customer Issues
- Labeling Prescriptions
- Interpreting Orders
Certification
- Sigvaris Compression Stockings - 2016
- AADL Trained - 2018
- First Aid - 2022
Timeline
Pharmacy Assistant
Pharmasave Black Diamond
07.2017 - Current
Pharmacy Assistant
Shoppers drug mart
10.2013 - 07.2017
Pharmacy Assistant
Shoppers Drug Mart
05.2010 - 10.2013
Pharmacy Technician - Pharmacy Technician
Stenberg College
Pharmacy Assistant - Pharmacy Assistant
SAIT
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