ANGIE DE LA HOZ
Montreal,QC
Summary
Dynamic and detail-oriented professional, excelling in customer service and inventory control. Recognized for enhancing customer satisfaction through effective problem resolution and maintaining organized stock. A collaborative team player with a positive attitude, committed to achieving performance goals and delivering exceptional results.
Overview
6
6
years of professional experience
Work History
Server
Miraflores Restaurant
Montreal, QC
02.2023 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Stayed informed about daily specials, new menu items, promotions.
Stock and Sales Associate
ZARA
Montreal, QC
09.2019 - 04.2022
- Executed precise order fulfillment based on items, sizes, and quantities.
- Maintained organized stock through effective labeling and systematic rotation.
- Conducted regular inventories to monitor stock levels and ensure accuracy.
- Arranged merchandise attractively to enhance visual presentation.
Retail Customer Service Associate
ALDO
Montreal, QC
06.2019 - 09.2019
- Resolved customer inquiries, complaints, and returns with prompt professionalism.
- Demonstrated knowledge of current sales promotions and special events to enhance customer engagement.
- Engaged customers effectively while providing swift solutions and accurate transaction processing.
Education
DEC - Fashion Marketing
LaSalle College
Montreal, QC05.2019
Bachelor of Arts - History
Concordia University
Montreal, QCSkills
- Attention to detail
- Positive attitude
- Team collaboration
- Time management
- Service prioritization
- Upselling techniques
Languages
- English
- French
- Spanish
References available upon request.
Timeline
Server
Miraflores Restaurant
02.2023 - Current
Stock and Sales Associate
ZARA
09.2019 - 04.2022
Retail Customer Service Associate
ALDO
06.2019 - 09.2019
DEC - Fashion Marketing
LaSalle College
Bachelor of Arts - History
Concordia University
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