Angela Armellino
Montreal,QC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Offering friendly and professional demeanor, with willingness to learn and grow in hospitality environment. Brings ability to quickly grasp restaurant operations and deliver high-quality service. Ready to use and develop strong communication and multitasking skills in Desired Position role.
Overview
20
20
years of professional experience
Work History
Waitress/Bartender
Flamingo
St-Hyacinthe
12.2016 - 11.2024
- Interact with customers, take orders and serve drinks
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender
Barcode
LaSalle, QC
01.2023 - 01.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Dental Secretary
Dental Montreal
Pointe Claire, Qc
09.2020 - 05.2021
- Greeting patients as they arrive and answering the phones
- Scheduling and cancelling patient appointments
- Dental Charting and Treatment Planning
- Completing and filing insurance forms and dental billing records
- Fill in cancellations and no-shows
- Organize referrals to other medical specialists
- Dispatch lab work appropriately
- Collect and receipt payments from patients at time of treatment
- Inform patients of financial treatment plan options
- Arrange payment schedule with patients
- Prepare and mail billing statements
- Responsibilities
Customer Service Representative
Alteka Inc
Montreal, Qc
03.2015 - 11.2015
- Resolve customer complaints
- Use telephones to reach out to customers and verify account information
- Sell products and services
- Cancel or upgrade accounts
- Responsibilities
Waitress
Gentleman's Choice
01.2005 - 01.2005
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Answered questions about menu selections and made recommendations when requested
- Delivered exceptional, friendly and fast service
Education
DVS - Accounting
Shadd Buisness School
Montreal, QCDental Secretary course - undefined
Dental Connections
01.2020
High School - undefined
Hudson High School
01.2004
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cash handling
- Payment processing
- Active listening
- Time management
- Beverage preparation
Languages
Fluent in English and French
Professional Working
English
Native or Bilingual
Timeline
Bartender
Barcode
01.2023 - 01.2024
Dental Secretary
Dental Montreal
09.2020 - 05.2021
Waitress/Bartender
Flamingo
12.2016 - 11.2024
Customer Service Representative
Alteka Inc
03.2015 - 11.2015
Waitress
Gentleman's Choice
01.2005 - 01.2005
Dental Secretary course - undefined
Dental Connections
High School - undefined
Hudson High School
DVS - Accounting
Shadd Buisness School