Angel Nelson
Regina,SK
Summary
Dynamic and dedicated professional with 21 years experience at Casino Regina, excelling in responsible alcohol service and customer service. Proven ability to enhance customer satisfaction while promoting a positive work environment. A committed team player with a passion for exceptional service.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Restaurant Server
Casino Regina
Regina, SK
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Served food and beverages promptly with focused attention to customer needs.
Bartender
Casino Regina
Regina, SK
- Ensured bar area cleanliness and adherence to health standards.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Food and Beverage Shift Supervisor
Casino Regina
Regina, SK
- Supervised team operations to ensure adherence to safety and quality standards.
- Resolved customer complaints effectively, enhancing overall satisfaction and maintaining positive service reputation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Cocktail Server
Casino Regina
Regina, SK
01.2004 - Current
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Handled cash transactions accurately and securely
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Education
University of Regina
Regina, SKM.A. Riffel Highschool
Regina, SK06.1996
Skills
- Responsible alcohol service
- Mixology
- Safe food handling procedures
- Point of sale systems
- Team player attitude
- Outgoing personality
Certification
Serve It Right
Journeyperson in Food and Beverage
Timeline
Cocktail Server
Casino Regina
01.2004 - Current
Restaurant Server
Casino Regina
Bartender
Casino Regina
Food and Beverage Shift Supervisor
Casino Regina
University of Regina
M.A. Riffel Highschool