Summary
Overview
Work History
Education
Skills
Timeline
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Eunice Narvasa

Summary

Experienced with providing excellent customer service and ensuring guest satisfaction. Utilizes effective communication and problem-solving skills to enhance dining experiences. Track record of collaborating with colleagues and maintaining flexibility in dynamic restaurant settings.

Overview

8
8
years of professional experience

Work History

Restaurant Server

White Spot
04.2025 - Current
  • Greeted new customers, discussed specials, and took drink orders.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.

Restaurant Server

HMS Host International
09.2021 - 01.2025
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Served food and beverages promptly with focused attention to customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Casino Floor Server

Great Canadian
08.2017 - 03.2020


  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Bachelor of Science - Tourism

Lyceum of The Philippines University
Manila, Philippines
04-2011

Skills

  • Hospitality and Accommodation
  • Menu recommendations
  • Upselling
  • Cash handling
  • POS system operation
  • Responsible Alcohol service
  • Exceptional customer service

Timeline

Restaurant Server

White Spot
04.2025 - Current

Restaurant Server

HMS Host International
09.2021 - 01.2025

Casino Floor Server

Great Canadian
08.2017 - 03.2020

Bachelor of Science - Tourism

Lyceum of The Philippines University

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Eunice Narvasa