Jessica Ewan
Covina
Summary
Personable and Professional server with 10+ years of experience experienced server,bartender , and cocktail waitress with a relentless focus on ensuring customer satisfaction through open communication and prompt and accurate service. Overall positive adaptable, intuitive, with a genuine interest in the well-being of customers and teammates
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender /Restaurant Server /
El Torrito
03.2020 - 08.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Events Beer Tender / Bartender Apprentice
The Fairplex / Spectra
09.2018 - 09.2020
- Served guests craft beer and cocktails at a variety of events at the Pomona Fairplex.
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Engaged customers through product knowledge sharing, sparking interest in new offerings.
- Maintained a clean and organized bar environment for improved customer experience.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
Beer Pourer/Brewhouse Cellarman
Sanctum Brewery
03.2018 - 04.2020
- -Provided extensive and detailed information in regards to beer styles and flavors.
- -Had keys to brewery and safe, handled daily sales reports and adjusted register for new day, and bank runs.
- -Cleaned bar lines, changed/cleaned kegs, organized and rotated the walk in cooler.
- -Lock up brewery and parking lot, unlock brewery and parking lot.
Beer Pourer/Server
The Rookery Alehouse
03.2018 - 10.2018
- -Served guests food and beer at tables and at the bar.
- -Gave customers recommendations on a rotating craft beer list.
- -Closed bar taps at the end of the night and completed other closing tasks for the restaurant.
Cocktail Waitress
Dave and Busters
05.2017 - 03.2018
- -Maintain knowledge of various specialty drinks exclusive to Dave and Busters along with alcoholic drinks in general.
- Greeted new customers, discussed specials, and took drink orders.
- -Provide excellent customer service by serving guests food and drinks.
- Maintained a clean and organized bar area for efficient drink preparation and superior guest experience.
- -Manage a fun and friendly environment to ensure customers have the best experience possible.
- Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
- Demonstrated exceptional multitasking abilities under high-pressure situations while delivering outstanding customer service consistently.
Server/Bartender
Olive Garden
05.2015 - 05.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Charter Oak
06.2008
Skills
- Seasoned bartender, craft beer pourer, and food server
- Experienced key holder and sales recorder
- Organized, fast learning, friendly, and adaptable
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Cash register operation
- Memory retention
- Hospitality service expertise
- Alcohol awareness
- Food service
- Beverage preparation
- Drink preparation techniques
- ABC standards
Certification
- RBS Certified, ABC - 2017
- Food safety Training, ABC- 2017
Timeline
Bartender /Restaurant Server /
El Torrito
03.2020 - 08.2025
Events Beer Tender / Bartender Apprentice
The Fairplex / Spectra
09.2018 - 09.2020
Beer Pourer/Brewhouse Cellarman
Sanctum Brewery
03.2018 - 04.2020
Beer Pourer/Server
The Rookery Alehouse
03.2018 - 10.2018
Cocktail Waitress
Dave and Busters
05.2017 - 03.2018
Server/Bartender
Olive Garden
05.2015 - 05.2017
High School Diploma -
Charter Oak
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