Ange Laura ITERITEKA
Toronto
Summary
A bilingual dedicated customer service professional with over 5 years of experience. Able to provide a strong customer-focused experience with high levels of quality and satisfaction. Skilled in sales techniques and material presentation/promotion to a variety of customers depending on their business needs. Demonstrated success in providing friendly and courteous service in an efficient and responsible manner. Currently seeking a position in related fields where I can embrace the company’s values, learn, and grow, and contribute to its specific and overalls objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Screening Security Officer
Toronto Pearson Airport
10.2024 - Current
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Travel Insurance Agent
Allianz Travel Insurance
02.2023 - 03.2024
- As a travel insurance agent, my duties included safeguarding passengers' finances for: Flights, excursions, lodging, cruises, vehicle rentals, and whole holiday packages.
- The coverage might extend to medical emergencies, lost luggage, cancellations, and other situations.
- It was my responsibility to ensure total professionalism handling different cases.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Customer Service Agent- Collections Specialist
Bank of Montreal (BMO)
03.2022 - 01.2023
- In charge of a large portfolio of customers with outstanding payments; informing them of their financial balance/status and proposing a payment plan.
- Notified debtors of overdue payments and accounts by telephone, mail, and email including timely follow up if a reply is not received.
- Monitored and maintained up-to-date records for client accounts and reviewed accounts in arrears to ensure appropriate actions are taken.
- Professionally handled customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds.
- Recommended further action or discontinuation of service on occasions where payment is not forthcoming ncluding liaising with Credit and Sales departments where necessary.
Sales Representative
ADT Canada
08.2020 - 11.2020
- Advised clients on security products and options depending on their needs.
- Made sales, received payments, and issued bills to customers.
- Organized and scheduled instalment plans in coordination with clients and technicians.
- Received and handled incoming inquiries and complaints on sold products; proposed solutions and followed-up on implantation/resolution status to satisfy customers’ needs and maintain company’s standards and reputation.
Care Support Assistant
Camilla Care
01.2020 - 08.2020
- Acted as a personal assistant to a group of senior/elderly people at a retirement place.
- Took care of residents’ needs in terms of hygiene, food intake, clothing and laundry, as well as entertainment.
- In charge of delivering mail correspondences and received packages to residents.
- Supervised patients when they are outside or exercising.
- Completed daily reports for administration on the progress of each resident.
Education
Business Marketing
Centennial College
Skills
- Customer advising
- Customer support
- Problem-solving
- Customer follow-up
- Portfolio management
- Modern IT technologies
- Experienced with Word
- Excel data analysis skills
- Power Point
- Outlook
- Bilingual fluency
- Communicative skills
- Interpersonal skills
- Team-player
- Empathy in communication
- Personnel screening
Certification
Safety and Security at the Workplace, Ministry of Labour, Canada, 2022
Training
Youth Job Connection Programme, Centre Francophone du Grand Toronto, Canada, 2022
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Screening Security Officer
Toronto Pearson Airport
10.2024 - Current
Travel Insurance Agent
Allianz Travel Insurance
02.2023 - 03.2024
Customer Service Agent- Collections Specialist
Bank of Montreal (BMO)
03.2022 - 01.2023
Sales Representative
ADT Canada
08.2020 - 11.2020
Care Support Assistant
Camilla Care
01.2020 - 08.2020
Business Marketing
Centennial College
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